STI Turf Care Equipment

Mar 12th, 2024

Mar 5th, 2024

I dropped my Wright Stander off on Monday late in the day for a tune-up to be ready for the coming season. In the past, it has taken several weeks and sometimes months for my machine to come back. This week, it was ready by Friday morning... less than 4 days!. Cora and Kelcey provided fantastic customer service from start to finish. They both took the time throughout the week to call me and keep me informed on the progress. They were professional, courteous and truly seem to take pride in their jobs. After looking at previous 1-star reviews, I must say that, in the past, I would have concurred with the lack of service and communication that has frustrated others. However, this experience was dramatically different for me. You've got the right people in the right positions STI.... keep them there.
Jan 27th, 2024

I had my EXmark rider mower go down.I call in ,talked to Richard gave him the serial number and what I was looking for . he had the parts on the counter when I arrived at the store. to me that's good customer service..
Dec 18th, 2023

I have bought 2 Toro mowers from them, along with otherequipment and supplies, and attempted to haveboth mowers serviced there. My first was in 2018 and the service was so poor they gave me a free battery. Below is a review of my most recent service experience. Not only will I now longer use them for anything. I will actively be warning other small and large businesses of their lies and or incompetence . I dropped my Toro mower off on 8/30/23 for a new V-Belt and work on the right hydro. I was told by Cora (service clerk) that it will take 3-4 weeks to be completed. I was fine with that due the amount of mowers outside waiting ahead of me. 9/20/23 I call and leave a message for an update. No Reply. Call back 9/27. Call 2x in the am. Can't get a live person. Call 2x in afternoon and end up leaving a message. No Reply. 10/2 leave a message. No Reply 10/3 leave a message. No Reply 10/5 call back and and get Cora. She advises that my mower has not even been looked at. She tells me the manager made the decision to service aerators due to it being aerating season. I reminded her she told me it would take 3-4 weeks when it was dropped off. She apologized and said they will "get it on the lift" by 10/8. I asked why the delay and she tells me they only have 1 technicianat that time. 10/11 call back 4 times and can't get Cora or a live person in service so I leave a message on the final call. No Reply 10/17 call and I'm advised Cora is not working but the rep advised me my mower HAS NOT BEEN LOOKED AT YET. Asked for a manager and was transferred to the sales manager. He could not help me and made it clear he had no interest in trying. Asked for store managers contact info. He refused and said he would send him an email to call me. I declined due to the history and requested my mower be brought up front because I was coming to pick it up. I arrived to pick the mower up. It was up front. I loaded the mower alone. Not one single employee came outside to offer assistance or to apologize.
Nov 2nd, 2023