Trent Cadillac

Sam Chastain _{on Google}

Apr 6th, 2024

This is by far the best customer service I have ever received from a company PERIOD. My wife and I purchased a 2022 Cadillac from Trent back in January. Unfortunately, we ran into some unforeseen issues with the vehicle shortly after purchasing that was impossible to know prior to the sell. However, we had a major problem that had me and my wife scared to death and we didnt know what to do since we had purchased AS IS. One phone call and on the second ring Trent picked up and requested we return the vehicle for inspection. It was indeed a major issue and Trent Cadillac quickly had this problem resolved that would have caused anyone to freak out. THEY DID ALL OF THIS FREE OF CHARGE. They washed and cleaned the vehicle and had it ready within a week. Having said this, they had all right to say that we owned that problem, but they took it upon themselves to own it with us. This is by far the best experience Ive ever had with a purchase. They had no obligation to fix or repair anything and they went above call of duty to make sure we had the best experience with them. CUSTOMER FOR LIFE.

Wanda Richmond _{on Google}

Apr 1st, 2024

Joshua Taylor, John Grasso, Thomas Rodgers & Corporate Headquarters, sorry for late review but thank you for helping me with my bill. You took into consideration that I had paid an over $800.00 bill three days prior and my bill was significantly lowered. Thank you for helping me. My family and I have been loyal customers for many years and Mr. Farrow (retired) always was our go to person. Again, thank you.

Jannis Sherrod _{on Google}

Oct 1st, 2023

Customer service is excellent, although wait time for maintenance can be very long.

Kris Borg _{on Google}

Jan 20th, 2023

Hansel Bridges sold me a car and he is great! He is kind, professional, and honest. He doesn't waste your time or tell you any BS like some car salesmen do. The car I bought is used. I brought it home and noticed that a tire had a slow leak. Hansel called the service department ON HIS DAY OFF and had them replace the tire! The service department is great as well; Chad took care of me.