RTP Federal Credit Union

schjuana suggs _{on Google}

Mar 31st, 2024

I love this bank and the employees. They are all very professional and helpful. Been a customer for 9 years.

Jeannette Nash _{on Google}

Dec 23rd, 2023

We love this bank. They are very accommodating and extremely friendly to deal with.

Lloyd Schils _{on Google}

Oct 15th, 2023

Been using RTP FCU since 2003, maybe it was 2004 but Im pretty sure 2003. 20 years. Theyve made plenty of money off of me from my loan for a vehicle, my credit cards, my overdraft protection account.
They had me fill out a form waaaaay back, over 15 years ago to turn off the courtesy pay function that they have. This way, if you dont have the funds in your account, for whatever reason, when you go to make a transaction, you just get rejected at the register or you get a notice from Amazon, or whoever telling you that the transaction was declined. If you do not fill out that piece of paperwork and hand it to them, they will cover the purchase for you, but theyll charge you $32. For every purchase.
Well, they moved locations, and when they move locations, they mustve lost my signed form. Thats what I was told. Rather than let me know that it was lost. They just turned the courtesy pay function back on. So I was very surprised when Im getting charged all kinds of money instead of just being declined at a certain point when I didnt realize that my account didnt have money in it. So I called and asked them why because I had signed a piece of paper to turn the courtesy pay function off well over a decade ago. Anyway, thats when they told me all your paperwork must have gotten lost in the move. Which is frustrating enough as it was because they refused to refund me any of those fees, even though I had filled out that piece of paperwork, telling them to not cover my expense, if I didnt have the money in the account. So the next step is to fill out that paperwork again, which I did, which I was told to do if I didnt want them to keep doing a courtesy pay and charging me money. That was April. I have three charges from them today for courtesy pay.
The reason I didnt have money in the account is because of where I get paid from, no fault of my own just a late deposit into my account. They dont care that I already filled out the form (twice) And turned it into them like I was instructed to do so that I wouldnt get hit with any more courtesy fees. They refused to refund any of it. Doesnt matter the situation the circumstances nothing. Just nope doesnt matter that we did not do what we said we would do. Doesnt matter that we still did not turn off courtesy pay even though youve told us to a second time in writing. You still have to pay Almost $100 in fees for covering small payments for you. Even though I put more money in my account to get it to where it needed to be before the business day ended.
I would not use this Credit Union. They are predatory. The manager that I spoke to does not care about my situation, does not care that I did exactly what she told me to do back in April, and Im Having the same things going on. Stay away from Credit Union. Its trash.

Nelson Russell _{on Google}

May 27th, 2023

No option for zero star so gave one star. Avoid this credit union and go somewhere else. They make full of people. when you call people they will refuse to help over the phone making you go to branch and when you visit their location they will make you go one location to another.go to other credit union that provides lot better service,

Nick C _{on Google}

Apr 29th, 2023

Worst service ever. Opened a savings account with some amount while taking a car loan. After closing the car loan they took all my money saying low participation fee when asked how can we make transactions on savings account when there were no checks or debit card and never got the proper answer. And in first place they never said we need to make transactions even in savings account. Had account with other credit unions but never faced this scenario. Be careful with this credit union.