FedEx Office Print & Ship Center

We had a 100 dollar order for client postcards / handouts placed on 3/1/24. It looked good onscreen through the design and print services...bleed lines etc. all looked good. BUT...the first print was bad (3/5) and the Mgr quickly and honestly acknowledged it and had it redone next day (thank you). Sadly the redo print was bad too...shrunken on the page leaving a white edge and some of the print too small to read. We had to take it and go...too late to redo again. I was told they could not refund us there because it was an online order. I called FedEx and after hopping through menu options that seemed geared only for deliveries..I was finally told they could not help me through that number - the number which on our receipt to call about our order. I called today once more (3/25) and when I seemed to get through to a FedEx office menu the message indicated there was no help available for those services and I was disconnected. Embarrassing prints...100 bucks later and no way to get help. Fail.
Mar 26th, 2024

Terrible customer service. They claimed that I cannot ship boxes if there is battery inside. I was able to drop the package without any question at another location.
Mar 5th, 2024

Feb 5th, 2024

Customer service is beyond excellent!!! Tekura was very helpful. I was having a very ruff morning and needed to send a care package home to my family, sound simple right but like I said I was having a ruff morning..Ms. Tekura assisted me with her excellent customer service and helpfulness and made what was a difficult task for me very easy..its good to see that there is still kind, friendly and helpful people that still exist in this world..This store will be my go to from now on.
Jan 26th, 2024

Jan 25th, 2024