Bank of America (with Drive-thru ATM)

This was the absolute worst customer service experience I have ever had. In person and over the phone. Called for 3 hours and couldnt be connected to anyone. Showed up at the bank and the staff was rude to start out talking to me like I was a child. Then they told me they couldnt help with my Bank of America credit card because I didnt have a checking account. When asking how I was supposed to pay my balance they told me to call customer service. I HAD JUST TOLD THEM I SPENT 3 HOURS AND COULNT GET PAST THE DUMB BOT. They then said look it is this easy. Give me your card. They called the customer service number, asked for my social in front of other people in line, then BLASTED my credit card balance and remaining line of credit at a volume the whole bank could hear. They then said see its that easy and hung up the call. I clearly pointed out that the call they just made to the customer service line didnt help me understand how to pay my card or how to contact a living breathing human for help. They looked at me like I was stupid and said well, I dont know how else to help if you cant understand this. Threatening my credit score by not allowing me to pay off my balance is disgusting. I will never do business with this institution ever again in my life and will advocate against them to my network looking for help.
Apr 4th, 2024

Louie was awesome solve all my issues.
Jan 14th, 2024

Tellers are friendly and helpful, have not used financial aid people, mgr is friendly and helpful
Nov 28th, 2023

I came here to cash a check and felt sized by the old pregnant white lady. I don't go around insulting people but here I go. My sister who is now a business accountant was a teller. I know the salary range. At most you're making $20 an hour. I have made more than that without an education just basic skills. And to be in that position only requires basic arithmetic and English. You don't know me or my family. I am working on becoming my own employer. And maybe you'll be working for my small business. Never size anyone. Boop.
Sep 6th, 2023

Had to get off with a toddler and a newborn just because some idiot decided to close all the drive thrus.
Aug 31st, 2023