Novant Health Heart & Vascular Institute - Monroe

This is a second time I've ever had to see a heart doctor. I was very nervous and not sure of what and how the doctor would explain the procedures he wanted the test and he needed to my surprise Dr Shah is a very professional intuitive and explain himself very well He made me feel very comfortable seeing my heart doctor again. Thank you for your professionalism and your perspective and explaining all the answers and answering all the questions I had.
Apr 9th, 2024

Dr. Shah and everyone at this office is absolutely amazing. I'm so grateful that I was referred by PCP!!
Mar 1st, 2024

At a time, when skys are seemingly gray God always put angels in place to guide you through the toughest of times. Special thanks, Wanda for making sunshine through my rain. I recommend this practice to all for fast, professional, friendly and exceedingly charismatic service
Feb 9th, 2024

Friendly staff, but someone is horribly incompetent. I e-checked-in for my appointment, arrived 30 minutes early, checked-in again by phone from the parking lot, and finally checked-in a third time in the office. I sat in the waiting room for 90 minutes. I asked the receptionist when I would be see and was told she would check. 10 minutes later she calls me up and tells me she's sorry, but the tech I'm supposed to see is not working today. What?! I'm then told she called yesterday and left a message (no message), the appointment was still scheduled on the MyChart web site, there were no messages online. What a ridiculous way to backtrack out of an unacceptable blunder. I'm not saying it's the receptionist's mistake - but whoever is in charge of ensure appoints get scheduled when doctors are present, and verifies that appointments are valid on check-in failed. This wasn't a last minute appointment - I waited 6 weeks and drove an hour. Update: Novant reached out and apologized again for the mistake, and tried to be as accommodating as possible to reschedule. I appreciate the effort. Mistakes happen - adding a star.
Sep 26th, 2021

I have been to this Novant Health office twice and both times, I was overwhelmed by the entire staff's kindness and care towards me. It is definitely a breath of fresh air! On Thursday, I had several tests and Rose and Alesha were both incredible. It was very obvious how they truly care for their patients. They were so kind, caring, and had a great sense of humor! I don't know the name of the lady who opened the door for me a little after 7:00 AM, but she too was so nice and welcoming. She checked me in immediately and took me back to begin my tests. I had no delays and due to the tests I was taking, I was there for 5 hours. Rose and Alesha were just bouncing around with smiles on their faces! With every patient, they never skipped a beat being kind, courteous, and considerate to all of us. I'm so thankful I was referred to this office and it is WELL WORTH THE DRIVE TO MONROE!!! Sincerely, S
Jun 1st, 2021