Red Roof Inn Lumberton

Thank you for taking the time to tell us about your experience at the RED ROOF INN LUMBERTON, Jaron. I am sorry that your experience did not meet your expectations. You stated that the smoke free rooms had a smoke odor, which negatively impacted your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

Dear Maria,
We are sorry to hear about your recent experience at RED ROOF INN LUMBERTON. We strive to provide guests with all the comforts of home, so we are saddened to hear that your stay was hindered due to the cleanliness of your room, the bug you reported, and the other notable concern. Red Roof works with a pest control company that regularly treats the property for pests as is industry standard. Please be assured that we take these complaints very seriously and have forwarded your comments to management in an effort to address your concerns. However, I am glad to know that you found our location perfect.
Guest feedback like yours helps Red Roof improve our guest experience, so thank you for sharing it with us. We hope to make a new impression and would love to see you again at one of our Red Roof locations.
Sincerely,
Sharma
Network Roof Management
RediResponse Specialist

Dear Rebecca,I appreciate you sharing your feedback following your stay at the RED ROOF INN LUMBERTON. I was saddened to read that your stay fell short of your expectations due to the pests you reported, the noise disturbances, the broken remote and the other highlighted concerns that hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Tianna Red Roof Management RediResponse Specialist

Hello Ricardo, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN LUMBERTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Thank you for taking the time to write about experience at the RED ROOF INN LUMBERTON. Michael, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about our clean hotel and you were pleased with our pet-friendly policy. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Michael, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist