Boost Mobile

**Dirty** check your receipts before Paying (I normally do but I was in a hurry that day) Bought a New iPhone and some extra things where being put on my phone and I questioned it and was told it was complimentary, and then questioned it again when my bill was a little more than I expected and was told that the manager does this. I left and came back when I was in the area and after examining my receipt showing that the 2 complimentary screen covers and phone case was actually charged to my card. I Requested a refund and explained I was not notified that I was being charged for this and the girl behind the counter says our boss does this for a small charge for insurance purposes and I responded thats not a small charge and she said the receipt says we cant refund accessories sorry. The girl calls the owner and said that they cant do anything for me. Then said this is really a he said she said deal and we cant refund you. As the owner you need to make sure your employees are well equipped and trained accidents happen but you should make them right. Sad because I was supporting a local boost store but next time Ill bypass and order it online skip the $35 activation fee and any unnecessary non-refundable charges
Apr 28th, 2023

Mar 28th, 2023

These two young men was totally interested and had a great desire to help
Mar 22nd, 2023

The employee by the name of Patricia was clearly under the influence of something & rude using profanity while arguing with me about a product she had in stock behind the counter but refused to sell me. Another customer noticed such erratic behavior & left the store. Overall, Boost isn't a bad cell phone provider BUT... they unfortunately hired a bad employee that doesn't need to be employed in customer service. I filed complaints against the employee & hope Boost investigates the issue properly. The employee needs to be terminated! I'll absolutely never go back to the Kernersville, NC location ever & advise anyone to stay clear of this location because of this employee.
Feb 3rd, 2023

Nov 27th, 2022