Journeys

Jan 23rd, 2024

Nice shoes and no, not cheap, but name brand and in style.
Jan 5th, 2024

I love this store. Very attentive staff.
Dec 27th, 2023

Horrible service. Walked in today and all the employees behind the counter offered no help. Left and came back to see if I could get help and again was ignored why they talked about their day to day life stuff. Horrible staff all need fired or reprimanded. 11:58 am on 11/15/2023
Apr 13th, 2023

I normally dont like doing returns, but I splurged on this particular shoes. After purchasing the shoes, I realized that it might be better to go a size up, to accommodate thicker socks. I went in and tried on one shoe, just to make sure that the fit was good. However, I did not inspect the other shoe. When I got home, I realized that there was some imperfection in the shoes. I took the shoes back 2/11/23, trying to switch it out, and I had the worst experience. My concerns were immediately down played by Josh and the young lady working that day. I was told in a real dry annoyed tone, that thats how the shoes was made. That its because its leather. That the paper used to fill the shoes caused the leather to stretch. That the particular brand eventually get like that. They also told me that they did not see or felt what I was talking about. At this point I started to get frustrated with the foolish explanation. I politely asked if it would be possible to get another shoes, so I can compare the difference. Josh went to the back briefly, and told me that they did not have that size in stock, and did not know when it would be in. I was going to return the shoes, because I had a gut feeling that he was not being honest. I told him that I would just keep checking in every day, because I have all day. He responded with, keep checking, because I will be here all day to. I contacted the store the next day to see if they had that size in stock, and was told that they had plenty, being that its not a size that a lot of people wear. It was the weekend, and I know for a fact, that they did not get a shipment, since I spoke to Josh the day before, and was told that he did not know when a shipment would be in. Shame on you Josh. You were the one who originally sold me the shoes, and you were as nice as could be in order to get that sale. You are a liar, and so is the devil. I pray that you stop that shady business practice, and learn to tell the truth. The truth will set you free, and open up more blessings for you. On a better note kudos to the manager who made my return and refund process smooth (definitely was not going to keep the shoes after that). Also thank you to the young lady (I didnt get her name, but she is black and average height), she exhibited such good customer service, my two encounters with her.
Mar 25th, 2023