USAA

12-7-23: Horrible customer service. Accident on 11-22-23 and STILL have not talked to an adjuster! Impossible to reach by phone, just get recording promising to return call within 1 business day but never returns call. Meanwhile, some company called me and wanted to know if the vehicle was released for pickup and that USAA had declared it totalled! Again, I haven't even spoken to ANYONE with USAA about my options or what I need to do. TOTALLY UNACCEPTABLE! By the way, I'm getting this treatment even though the other driver admitted 100% fault for the accident. I'm getting away from them just as soon as I get this cleared up.
Nov 29th, 2023

Worst customer service. They talk slow, they do not listen, and they are quick to take money and/slow to give back. I had to call several times to get reimbursed on an auto claim and finally, months later I give a call and they just started the process just because I called. Then they turned around and cancelled it because they wanted to see if the military would just reimburse me for my stolen property. Overall, they are LAZY.
Nov 29th, 2023

This company will still every bit of money you have. I repeat. Do not use USAA
Aug 6th, 2023

Feb 10th, 2022

Ok service.
Jul 11th, 2021