Carolina Office Systems

Michael Spry _{on Google}

Feb 15th, 2024

If I could give zero stars, I would. When you call for support, or to order supplies, you're wasting your time. Their support is nonexistent. You try to explain to them that your machine has shut down, and their best solution is to wait 3 to 5 business days for the response. Most businesses cannot just sit still and do nothing for 3 to 5 days, and still have a business to continue with. Their automatic ordering system for their toner cartridges is a total joke. The keep auto-shipping you the toner cartridges that you do not need, and you have to keep calling over and over to try to get them to send you the ones that you do need. Right now, we have enough Cyan, Yellow, and Magenta cartridges to last for 5 to 6 years. You call in for someone to come out and resolve an issue, and they suggest that you do a search on YouTube, and watch a video to fix the copier/printer ourselves. Maybe they should watch a YouTube video themselves, and learn what customer service actually is. They obviously don't have a clue.

Michael Giordano _{on Google}

Nov 18th, 2023

Stay away!!!! Call for service on a machine not on contract and took them 2 months to get back to me. They came out and replace the feed roller kit. The machine also had a problem coming out of energy saver mode. Well 4 visits later the machine is completely broke and not operational. Called the Service Tech Manager James D., half dozen times to get ahold of him. His answer was sorry you don't have a contract. So bad service equals me buying a new copier because they are not qualified to repair copiers. Beware! the only reason i gave them one star is cant give less!

Ted Moore _{on Google}

Mar 24th, 2023

Two stars for the sales rep and zero stars for the service. Since they were acquired by Carolina Office Systems, it has become a nightmare to deal with. No communications between departments and the support guy is rude as can be. If you don't have to, I wouldn't do business with them. Renewed our contract on the experience with G-5 not ESI!!

Timothy Deyton _{on Google}

Feb 25th, 2023

Good as long as you have no problems. I had a machine with a protection plan. After expiration of the manufacturer warranty, the machine broke. Mechanical is not covered. Here we are two months later. Promised a response. Still paying for a protection plan on a broken machine. Cmon. Cannot get them to even remove the protection plan. I bought a new machine separate from them as we needed it to move forward in business.

Peter Zeller _{on Google}

Nov 8th, 2022

My business entered a 5 year service agreement with them 3 years ago and have had nothing but problems the entire time. Do not do business with these people.
Their entire service and supply chain is a mess, causing delays for service and supplies (toner, drums, etc). When my multifunction printer needs service, I will go weeks at a time waiting on the fix. And during this time I'm still paying through the nose for their nonexistent service. I'm just biding my time to get away from them.
If you do get wrapped into a contract with them, require them to add in a provision for if they fail to provide services according to the contract - this was my mistake. The entire contract is written to protect them if you don't pay, nothing to protect you if they don't provide service.
If you've read this far, I'll just observe that their employee reviews on Indeed and Glassdoor indicate that they are a poorly run company with low employee morale.
I'll also tell you a story:
I went to my account manager at Carolina Office Systems with these service/supply problems. Told him I wasn't happy that I'm paying them for services they're not providing, etc. His answer was that we can't get out of our contract, BUT he would be happy to sell me an electronic document management system that would allow us to use the printer less, so it wouldn't break as much.
Oh the irony. "Sorry we aren't keeping your printer running according to our agreement, How about I sell you something new so you can use your printer less?"
Abandon all hope, ye who enter an agreement with these people.