SEPHORA

Awesome
Jul 1st, 2023

My daughters, 16, went into this store tonight and were followed by FOUR employees who were talking loudly on their headsets about keeping an eye on them. The only thing they had in their hand was a $10 setting spray. An employee was at each end of the aisle watching my girls. The store was busy and other kids their age were in the store as well that didnt seem to be a problem. My daughters ended up putting their product down and they left and went to Concord Mills where they had amazing service. This store lost out on over a $100 worth of product because they were buying a completely different set of make up that was waterproof for vacation. I will never go back to this store again.
Jul 1st, 2023

My friend and I walked in and immediately we were followed around the store. Multiple staff members followed us and gave us dirty looks. We picked up one product because they didnt have anything else we needed. Ultimately we decided to put the product back and leave after feeling shamed and clowned. When we went to walk out of the door we heard a staff member loudly say Did they put it back? In a rude tone. Throughout our experience in the store we heard and saw many staff members get motioned and called over to watch us. The entire staff was rude and the trip was uncomfortable. We will not be returning.
Jun 30th, 2023

Two employees saw me walk through the door & proceeded to walk away from me! Aniyah relieved herself from the cash register to help me & she was awesome! The reviews are extremely accurate! Had I not read them before I went to the store, my reaction may have been totally different. Employees desperately need cultural awareness training ASAP!
Jun 27th, 2023

What should have been a pleasant experience turned into ABSOLUTELY HORRIBLE CUSTOMER SERVICE FROM A MGR NAMED KELLY. I WILL NEVER SHOP AT THIS LOCATION!
Jun 22nd, 2023