Pro Tech Roofing

They never answered my calls
Nov 24th, 2020

Sep 29th, 2020

Bought a house that they installed the roof on before I purchased...roof about 8 years old. I had new gutters installed roughly 8-9 months after purchase of home. 3 weeks after gutter installation I had a leak. Called pro tech...was called back within a couple hours and the owner came out the next afternoon, blamed the gutter installation and “fixed” the issue. At first impression, seemed like great people, called me back late at night when I was in a bind and came out at his first availability, so I was very appreciative. Before he left I was told to call anytime I need anything and he would be glad to help me. So a month or two goes by, I start having another leak in a different spot...call them multiple times, won’t answer and won’t return calls even after I left multiple voicemails. Found someone else to come try to fix the issue, within a week the original leak returns. I call pro tech SEVERAL times, no answer no return calls, they have their nephew or some distant relative to call me who clearly doesn’t want anything to do with helping me out. Get told they’ll come out, never shows up. I CALL AND CALL AND CALL, LEAVE MULTIPLE VOICEMAILS AGAIN, finally CINDY calls me late one evening on a Thursday, continues to tell me how busy they are at the beach but either her, or her nephew, her husband, or her son will contact me in the next couple of days or early the next week to come look at my roof. I pretty much PLEAD to have them come look at it, even say I will gladly pay them, I just need someone who knows what they’re doing to come look at it and tell me what I need to do to fix it. It has now been at least 8 weeks since I have heard a word from any of them. Do not deal with these folks if you live around the Hickory area. They will not return your calls, will not stand behind their work, will not answer the phone and will lie to you. I don’t ever leave reviews like this because I believe things happen and certain situations can’t be controlled, but they have had more than enough time and opportunities to either help me or at least be honest and just tell me they don’t want to deal with me anymore. If you’re too busy in another area and can’t cover the area that most of your business started in you need to be up front with folks. Service: Roof installation
Jul 13th, 2020

Great service worked with my insurance company to help file a claim . Did great work in a timely manner.
Apr 30th, 2020

Feb 10th, 2020