Mellow Mushroom Hickory

Consistent quality that I have come to expect from this chain.
Apr 9th, 2024

Apr 4th, 2024

Mar 29th, 2024

Dear Leslie Knapp, CEO of Mellow Mushroom Respectfully I hope this message finds you well. I am writing to express my profound disappointment regarding my recent visit to Mellow Mushroom Pizza in Hickory. As a first-time patron, I was eager to experience your establishment, but unfortunately, my experience fell far short of expectations. Upon arrival, my party and I were greeted with a lengthy wait time, significantly surpassing the initially quoted 15-20 minutes. Nearly 40 minutes later, from the time we walked in to put our names on the wait list we had seen 5 or 6 dirty tables, 2 employees were having a full on conversation while all the tables remained dirty as more tables were adding to the work load.the uncleanness of the establishment created an atmosphere that bordered on unsanitary. We were finally seated, only to encounter a myriad of issues throughout the entirety of our meal. To begin, the appetizers we ordered, specifically the pretzel bites, were not only subpar in taste, resembling mere bread balls, but they arrived at our table cold. Additionally, the soup we ordered suffered the same fate, adding to the overall disappointment of our dining experience. Regrettably, our server's attentiveness was lacking, the only time she checked on us was to 1. take our order, 2. Deliver our drinks, 3. Deliver our appetizer and lastly 4. Deliver our pizzas other then that she disappearedlike who denie and was no where to be found multiple times and when we did find her she was at the bar having a conversation with tbe bar tender, then she disappeared again until it was time to pay that bill. Lmao the bill came faster then the food itself, that will never make sense to me. This coupled with the excruciatingly slow service, resulted in an unacceptably prolonged dining experience, lasting over two hours for a party of just four individuals. Furthermore, As a result I found it difficult to enjoy my meal amidst such unsavory conditions. Ultimately, I left Mellow Mushroom Hickory feeling utterly dissatisfied, both with the quality of the food and the level of service provided. For an expenditure totaling $91, I expected a dining experience far superior to what was delivered. I held you restaurant to a high standard but the experience made my family and I feel very disappointed. My wife's frustration is through the rough, she expressed to me that she just wants to cry because we felt like we lost out on $91 for the type of experience provided and I just wish I could fix it, we would love it if we could get our money back to be quite honest. We're not interested in a gift card at all. Receipt information 3/16/2024 Order Number 10053 Online Confirmation #5YE2 Table 02 Paid- $96.15 I had intended to provide feedback through the dine-in experience survey; however, I encountered difficulty as the receipt number requested was not provided in my email receipt. I sincerely hope that you will address these concerns promptly to ensure that future patrons do not endure a similar ordeal. As a fan of your brand, I believe in the potential for improvement and look forward to seeing positive changes implemented. I Thank you for your attention and understanding to this matter. I thought I would bring this to your attention so that your atleast aware Sincerely, Jayems Slade
Mar 25th, 2024

We have ordered take ouy many times. We have also eaten in on a few occasions. On this time, the pizza was good, but it seems to be getting smaller than when we started going a few years ago. The wings were a little overcooked. The part I found the most disappointing was I ordered take out online and a tip was automatically added to the bill, similar to what a restaurant does it you have a larger group eating in the restaurant. Don't get me wrong, I leave a tip when I do take out but I generally leave it in cash as I know it gets to the workers. On the card, I have no idea who gets it. Since I come from Newton I will say this is one of the better pizza places in the area, at least within a 20 min drive from me as there is only one ok pizza place in Newton so you have to drive to other towns to get decent pizza.
Mar 24th, 2024