East Coast Wings + Grill

May 6th, 2023

This is by far my adult sons favorite restaurant and we always come to ECW when they come from Asheville. We visited on Saturday, May 6th I believe around 1:30. The restaurant was not crowded having only one other table with diners there. We were not seated but rather told we could sit where we liked which was fine by us as we have a favorite booth on the bar side of the restaurant. We had a party of 6 but one was running late. Service initially was ok but she did bring the wrong beer on the first try. It was some sort of weak beer whereas we had ordered IPAs. No big deal. We didn't even mention it. Our drinks and food were delivered on time and then the server disappeared and during that time, the last guest of our party showed up and needed to order plus we all needed refills on our drinks at that point. The restaurant now had about 3 tables with diners (including us) plus a few people seated at the bar. We waited 15 minutes and our server was nowhere to be found. I got up from the booth and approached the bar and there was a man that was wearing an ECW polo shirt. I asked if he worked and he said yes. I then told him about needing our server to come back to which he replied well she's the only server on this side. I told him regardless of that fact, we still needed service. I was not rude or confrontational or being a 'Karen'. Instead of saying oh let me get your server for you, he just frowned and I headed back to the table. Out server showed up within minutes and loudly said to us WHAT DO Y'ALL NEED? I told her our last person to join the party needed to order to which she replied well I didn't even know she was here. If she had come back to check on us in a timely manner, she would've known! No apologies from her or the manager. She would then take our beer refill orders and walk off so fast that we had to wait yet again for her to come back so we could order dessert . We were not making unnecessary demands or numerous complicated orders. Just wings, beer, tater tots and a cookie skillet. When she brought the bill, she finally smiled but at this point I believe it was a gesture to ensure a larger tip. We left a $30 tip on a $100 bill. We love this restaurant and the food is always amazing but telling customers that you are short staffed and that's why your service was bad is not a way to keep loyal customers.
May 6th, 2023

May 5th, 2023

Food : 5/5 | Service : 4/5 | Atmosphere : 4/5 More
May 3rd, 2023

Food : 3/5 | Service : 4/5 | Atmosphere : 4/5 Recommended dishes BBQ, Boneless Wings More
Apr 26th, 2023