Bill Black Pro Auto

Cindy Propst _{on Google}

Jul 24th, 2022

Update: The service manager requested for me to contact him in regards to the incident that occurred at the dealership. I contacted him, thinking that he was looking for a resolve, however it was the complete opposite. I'm still confused of why he wanted me to contact him, I guess because I provided a negative review. The manager was no better than his employee, he stood behind the employees behavior and insisted he was correct. He informed me that his employee knew about warranties and I stated that if he knew that I was not supposed to be paying for the service unless the warranty company did not pay why did he take my money for the diagnostic testing of the car. I asked him why had his advisor not contacted Endurance to see if the claim would be covered, because the advisor did none of this. He stated there must have been a misunderstanding. I stated so your service advisor will take monies from people when they know that it is a possibility that the customer does not have to pay? I was shocked because even though I asked him this he continued to stand behind this behavior. I am disgusted beyond disgusted, because I have always thought this was good company to take your car to, however, I was mistaken. After, being on the phone with the manager and him insisting that I was wrong I asked what was the resolve to this issue and he stated its best you take your car somewhere else, in which I was, but no resolve. His point of reaching out to me was to let me know I was wrong. I contacted my warranty and they said no one had contacted them and that I am not responsible for any money and that my coverage would have paid for everything. Once again I will never go to a Bill Black Nothing!!! It was not the cost, it was the behavior and the acceptance of the behavior from upper management. I realize nothing is free in life, but to give your money away to people who behave this way towards their customers is out of order and that I will not do. Lesson learned.
This service center is horrible. I had a appointment on Friday and did not receive a call in regards to what was going on with my car until Tuesday. Then after they informed me of some of what was going on with my car they Brandon said he would need to do additional diagnosis on the car very rudely. He was very rude and informed me that I would have to pay upfront even though I have a warranty in which is bumper to bumper. I have never experienced such rude behavior from a dealership. Then I asked him for the number for their corporate office and he said he could not provide me with it, but he could give me the number to customer service. He also informed me that it was good that I would not be utilizing their services. Needless to say I will never deal with this dealership again and will inform anyone who I know not to deal with this unprofessional company. If I could give them no stars I would do just that.