KAY Jewelers

Kayla is awesome! She was attentive , kind and professional in helping us. Give this woman a raise !
Apr 6th, 2024

Apr 6th, 2024

Excellent customer service
Mar 26th, 2024

Leonard provided exceptional customer service!
Mar 21st, 2024

PLEASE TAKE THE TIME TO READ THIS REVIEW BEFORE CHOOSING TO SHOP HERE. My fianc bought my engagement ring from this store in September of 2023. It was an opal engagement ring by Levian. By January, the stone had faded to yellow so I reached out to Levian and they told us to bring it to the store we bought it from so we can have it repaired. When we brought it to the store, we informed the lady working about the situation and my fianc told her no one informed him of how to care for an opal. She then got the manager involved and she says "most people who purchase opal know how to take care of it" but she can send it off and speak with the district manager and see what they can do to help. It's an engagement ring which is a gift and when you're spending a few thousand on something, you should be informed of all of that info whether you have purchased opal in the past or not. The manager of this store was rude from the very beginning and has a horrible attitude, just wanted to note that. We sent the ring off on 1/31/2024. My fianc got a call on 2/24/24 saying that the quote for the replacement of the stone would be $700 but they will take 20% off and that would make it $500. He approved the quote. We followed up on 3/6/24 to ask for an update to which we were told that "Levian is sourcing the stone" which didn't sound right.. it's an opal stone. Anyways, I followed up with Levian since I already had prior communication with them. I was told that a quote of $150 was sent to the store and they had not approved the quote. I was extremely bothered by this, so I called the store asking for answers. I was told the manager wouldn't be in until Wednesday and the district manager was out until Friday but someone would follow up with me by the end of the week. No one ever called me back so I contacted Kay's customer service to discuss this issue. I got a call back a few days later from someone different than who I originally spoke to and she told me that Levian sent them a different quote than what they sent us. I said if that's the case, send us the quote they sent you and we'd be happy to pay it. She said they can't send that information to me. But they expected us to pay it. This lady wanted me to send her screenshots of the message where they told me it would be $150 so I did. The call proof, the text and email proof. It is 3/20/24 and we are just now hearing back from Kay's customer service that they're going to replace the stone for $150, which is what should have been relayed to us from the beginning. Still haven't heard anything out of the so called manager and district manager. I will never shop at Kay Jewelers ever again and this store clearly has shady business practices and I would take my business elsewhere if you're trying to decide where to go. I am sure they have intentionally ripped off so many people, we are definitely not the first. Update: Got a call from district manager and customer service rep at Kay's and they are allowing us to pick up a brand new ring (same one purchased). Continuing to blame the ring manufacturer is lame and they should really take accountability. We are not stupid and know we were lied to from Kays, not LeVian. And to respond to the district managers comment, call me from an actual phone number not a no caller ID and I will be happy to tell you how I feel. Hasnt changed. Funny how now all the sudden everyone wants to call back when Ive been waiting for communication for over a week.
Mar 24th, 2024