Bank of America (with Drive-thru ATM)

Everyone at this banking location is the reason why I dont like Bank of America.
Mar 31st, 2024

Mar 21st, 2024

I am pleased to share my review of working with Lana from Bank of America. Lana proved herself to be a professional in her field and was always ready to help. From the very beginning of our interaction, Lana demonstrated a deep understanding of banking services and demonstrated a high level of competence. She was able to explain complex financial concepts and processes with clarity and patience, which helped me make informed decisions regarding my financial needs. What particularly impressed me about Lana's work was her willingness to help in any situation. Whether I had questions about my account, credit, or other banking services, Lana was available and willing to help. She always answered my questions quickly and showed a real interest in my needs and goals. In addition, Lana was very friendly and empathetic. She created an atmosphere of trust and comfort that made my experience with Bank of America even more enjoyable. I always felt like my best interests came first and that Lana truly wanted to help me achieve financial success. Overall, my experience with Lana from Bank of America was very positive. She is a professional in her field and is always ready to help.
Feb 24th, 2024

Terrible bank, and this is coming from a 20+ year customer. I had a bad experience yesterday, as well as a reoccuring problem with a teller. It is the lady who speaks with the Russian type accent. Every single time that I come in there she causes chaos trying to explain something to me or another customer and making absolutely no sense. All I was trying to do was pay my credit card bill and apparently you cannot do that with a debit card, only cash or check (i had to learn that from a banker). She always seems confused about something and does a terrible job explaining anything to people. I finally had to abruptly ask for my card back and literally tell her i could not understand what she was saying. I reported the incident to two other employees including a banker and they were not very sympathetic or helpful to be honest. You have basically lost a longtime customer because I am tired of this type of bad and unfriendly service, as its not being dealt with as far as I can tell. To also couple with the fact that BOA charges a stupid $12 maintenance fee on checking accounts, I am finally done with this place. I let it go too long truthfully. As soon as we pay off our credit card we are gone for good. You lost a good customer. I hope you care, but I doubt you do.
Dec 27th, 2023

Dec 15th, 2023