Banfield Pet Hospital

I had to take Scrappy in a couple weeks ago, because he was limping bad on his front right leg. The first time I had to take him in outside regular appointments. She checked him out and gave me a 7 day supply of anti-inflammatory medicine for him. three days later, hes running around, like nothing was ever wrong. Everyone at the Banfield hospital in Gastonia, North Carolina, have always treated us with respect and with the greatest care, And they really know how to take care of animals ! I appreciate everything that youve done for my dog Scrappy and I think yall have the best medical plan there is. Thank you very much Donald Moore
Mar 31st, 2024

Everyone is wonderful and caring. Thank you for taking care of my girl.
Mar 31st, 2024

Amazing team. My babies are always well taken care of! They are always there for us!
Mar 31st, 2024

We have been a part of the Banfield family for approximately 8 years. Max our fur baby is greeted first thing by Melissa. The staff from front line to the specialists are there to give the best care for your pet. I would recommend Banfield to everyone.
Mar 29th, 2024

Generally positive experiences with Banfield over the past 14 years. Three issues more recently: My dog lost two teeth during cleaning and the veterinarian did not report it to me. When that happens it looks as if somebody is trying to hide something or did something wrong even if that didn't happen. Secondly, I was placed on hold a few days ago for 11 minutes, forced to listen to that witless advertising track the whole time. I finally called on my second line and the receptionist picked up right away while I was still on hold on the second line. Today, June 22nd 2023, I held for another 16 minutes listening to that mindlessly repetitive advertising. Once again, I kept that phone connected and called them back. Once again they answered on my other line as I listen to the first one. Banfield needs a modern phone system that arranges for callbacks or people who do so when messages are left. To their credit, more recently they've been quick to return calls. My time is valuable too. Finally, their prescriptions are too expensive when purchased directly from them. More recently, staff was quick to regenerate several years of my dog's records upon Direct request. I thank them for that. Additionally, kudos to Dr. Huggins for her skilled and professional treatment of my doggy. 3.5 stars.
Mar 25th, 2024