Johnson & Johnson Import & Domestic Specialists

This body shop did good work before but I'm not sure what happened lately. I took my car in to get a diagnostic. They called me in 2hrs saying it was the coils and was going to cost $1100 to replace he siad he "smoked" the car and found nothing else wrong. My real mechanic already ruled out the coils when we changed the spark plugs...Well so I paid $187 for the diagnostic and guess what it wasn't the coils. My real mechanic had time open up so he did a real diagnostic and found that a valve spring had broke which kept my fuel injector closed. He should me pics and the spring. Long story short. They was gonna charge me $1100 and then say" oh you needed the coils changed anyways here is the real problem and charge me another couple thousand. "
Mar 30th, 2024

Nice and professional. Will take my x1 back again for service.
Mar 23rd, 2024

The managing partner of this company should be ashamed of himself. On February 13th, my car alerted me that the brakes werent working. I called a tow truck and took it to Johnson & Johnson. No big deal, it was all set on February 14th. Well when I picked up my vehicle and drove home, a piece from my tires popped up and it left me stranded on a one way lane road. Micah Shenell Mason showed up with his tow truck and seemed to be very kind at first. This is where he took my kindness for granted and found me as a target. He took my car back to the shop and on February 15th, he informed my husband over the phone that he had to order parts for my car and that it would be ready that following day. That same night around 6:00pm, I get a notification that my car had been unlocked and when I check the location from my car, it was in Cary! This body shop is in Garner mind you. I searched up the address and my car was in a subdivision(35 miles from our home) I was told that my car needed pieces and wasnt able to drive. At this point I reach out to police out of concern for my vehicle. A little while later, my car is now shown to be in Morrisville in between Hickory Tavern and Paragon Theater. I come to find out that Micah Shenell Mason, whom I trusted, had taken my vehicle out to dinner with his wife and his home without authorization. This is so unethical! I understand test driving a vehicle in proximity to a body shop, but to take my vehicle (that wasnt supposed to drive) out to dinner with your wife in Cary and your home is disgusting without my knowledge. Micah Shenell Mason is unethical and will take your car without your knowledge. Peter said he was offended by having him ARRESTED, but Im offended to have my car taken unauthorized for late night dinner. They said this was common practice and acknowledged that this wasnt bad practice. They also said that they wouldnt charge us for an incident which was their fault and would now charge us! Lying is not okay! Do not trust this body shop because they will do unimaginable things without your knowledge!
Feb 25th, 2024

Feb 20th, 2024

We started taking our cars to J &J imports as recommended by Carmax as one of their repair pals. One thing they lack are good communication skills. You have to keep calling them and each time you get a different person and a different story. They will also keep your car for days stating they are still diagnosing it, when if they have not had they opportunity to look at your car they should just be homest. We took our car to the dealer, they called us back with a diagnosis about an hour later, ordered the parts , sent us a video, and our car was ready the next day. Excellent customer service which J&J lacks.
Sep 15th, 2023