PenFed Credit Union

Mar 17th, 2023

Feb 19th, 2023

If I could give the PenFed Bank a Big Zero, I would. Been with this bank for over 25 years and I can't even receive my funds from a check that cleared from another major institute. Mind you the check has already cleared. For some reason they wanted to gold my check. No worries, I will be banking with a new institute here, shortly. I never did anything shady for the 25 years I've been with them.
Feb 11th, 2023

I've been a member for at least 25 years. I came to withdraw 2k and another $500. From a different account. I was told I can only withdraw 2k per day without notice. I drove an hour away. The teller told me that I can go outside and use the ATM to withdraw the money. I told her, I am inside in front of you, why do I need to go outside? I don't use an ATM at all because I am worried about my card will get compromised. I asked for a manager and again, I was told I can't withdraw another $500. I have enough money to cover all my withdrawals and have been a dedicated member even though there's only one branch and located on the base in Pope AFB. I called membership services and file my complaint. I  never heard any follow-up regarding my complaint. I send an email addressed to the CEO and again no answer. The teller told me that changes in withdrawal limit were sent to all members to be notified but I never receive one. Just a few months ago, the withdrawal is 3k and a manager can override for more using their discretion. Total disappointment and I am already looking for another credit Union or bank that has more sense with their member's needs.
Feb 10th, 2023

I attempted to open a premium online savings account but their webpage kept saying not at this time. Their support person told me to try again later, which I did with the same result. However, even though the website kept not working...it created multiple accounts!! 5 phone calls later, those accounts are said to be deleted but I still see them on my profile... I'm not going to put money in until this is resolved and am considering moving my current accounts out due to lack of trust. I suggest others look elsewhere.
Jan 21st, 2023