Vans

Cool store, lots of Vans. I went in to buy some Vans. Admittedly, I like to carefully consider my options since I am on a budget, so I looked at and tried on about 3 pairs of shoes. I was still undecided, so I was going to check out a fourth pair. I assume the employee thought I was a waste of time and just stopped helping me. I walked out wearing my old pair of Vans. I really wanted new ones.
Mar 16th, 2024

I am sooooooooo tired of going into these Vans stores and getting the WORST customer service ever. She cant check another store, she got excuses for checking the back and the overstock behind the signage, claimed I yelled at her, claimed I was rude to her employees but she the only one I talked to in the store, said I was going to be banned from the store because its private property, I can look up customer service number myself because her employees or her werent giving it to me, and threatened me with Security, but changed her mind after I said go ahead its on recording then she ask her employee to start recording and then she also wanted to help me all of a sudden. I tried my best to get security on the phone, but mall office was Closed, because I dont like threats.
Jul 24th, 2023

We were on a mission. A specific one. A pair of high top Vans to match our little girl's dress for a father-daughter dance. The Vans store in Fayetteville, NC was our destination. Little did we know, we were about to encounter the most extraordinary employee, Rachel, who turned what could have been a frustrating experience into a truly delightful one. Walking into the store, we were immediately drawn to the vibrant, eclectic collection of shoes. Our 5-year-old found herself enchanted by a pair that, unfortunately, was not the one we had come in search of. We braced ourselves for a potential meltdown, but then Rachel stepped in, radiating an aura of calmness that seemed to diffuse the brewing storm. Rachel didn't prey on us, didn't use our situation to make a sale. No, she did quite the opposite. She engaged our daughter, skillfully talking down the allure of the not-so-right shoe. Her genuine concern was a breath of fresh air in an otherwise sales-driven world. And then, the stickers. She handed our daughter a set of cool stickers, a small gesture that effectively defused the situation. We could see our daughter's eyes light up, the imminent tantrum forgotten. We later found out that Rachel had bought these stickers out of her own pocket, a testament to her extraordinary commitment to her customers. The Vans store is, undoubtedly, a great place to shop, but it is Rachel who made our experience truly memorable. Her customer-centric approach, patience, and warm-heartedness have earned our loyalty. From now on, our Vans business is going straight to Rachel. We walked out of the store not just with a perfect pair of Vans, but also a heartwarming experience to remember. Thanks, Rachel, for being the superhero we didn't know we needed! This isn't just a five-star review for the store. It's a resounding applause for Rachel, the rockstar employee who turned a shopping trip into a heartwarming memory.
May 31st, 2023

Bella was awesome and helped me find some great picks!
Mar 22nd, 2023

Feb 22nd, 2023