Prana Health, Dr. Rahul Kakkar

I fell ill and was running a fever the evening before my appointment. Called that evening and left a message that I needed to cancel my appointment in the morning (first appointment time after they open) and the reason why. I never received a response from anyone confirming that they received my message. I received a letter about a week later saying that I was being released from the clinic due to a no call/no show. I called the clinic to speak to them about the letter because their attendance policy clearly states that you will be released as a patient after missing 2 visits with no notice. At this point, I was also informed that they expected me to pay $50.00 for the missed appointment as well. I ended up having to speak to the office manager to get everything straightened out and get rescheduled, all while being spoken to like I'm a child and feeling like I was being reprimanded for missing a day of school. There were several times I had to wait inappropriate amounts of time after my scheduled appointment to be seen. Dr. Kakkar was always nice enough to me, very knowledgeable, and attentive, which is the main reason I stayed with the clinic. However, there were many occasions, that Dr. Kakkar could be seen and heard yelling at his staff about things they had done or were doing incorrectly and belittleing them in front of patients and their co-workers. Extremely unprofessional. The final occurrence that brought me to decide to leave the clinic happened today. I missed their reminder call for my appointment for tomorrow. I tried calling back 16 times and only 2 of those times did I get an answer. Both of those times, the person that answered, hung up on me. The 17th time, I finally got through to someone who didn't hang up. I explained to her what had happened and her reason for the lack of phone being answered and me being hung up on was because they are short staffed. She was snippy and rude with me as well. So, being short staffed is a reason to hang up on people and to be rude now? At that point, I was so angry I told her to just cancel my appointment and I will just get a referral for a different doctor. She did not attempt to retain me as a patient at all. Her response was that I would be charged $50.00 for canceling the appointment and that the fee will have to be paid before they will send my records to a new provider. I wish them the best of luck, because they are going to need it. They definitely will not be getting any recommendations from me toward their practice.
Apr 7th, 2024

Sat in the waiting room for an hour after my scheduled appointment. Only to be told the Doctor is still seeing morning patients. This place needs to seriously figure out how scheduling works. Do not recommend.
Mar 20th, 2024

I am leaving this review to express my gratitude for the wonderful experience I had working at Prana Health with Dr. Kakkar. During my time here, I was always impressed by the dedication to patient care and the supportive atmosphere of the entire team. Both Dr. Kakkar and P.A. Reandy always had the patients' best interests, which was very evident in their meticulous attention to detail in their treatment plans. They worked tirelessly to ensure their patients were always well taken care of. The staff, ranging from the medical assistants to the front desk, always helped to provide a welcoming environment for staff and patients alike. As an aspiring medical professional, it was a privilege to learn from both Dr. Kakkar and P.A. Reandy, not only in the aspect of medicine but also the business side of medicine, which does not get taught as often. I am thankful for the growth and learning opportunities that I received during my time here. I will take these valuable skills and experiences I gained with me in my future endeavors. I will always recommend this practice to any patient who is seeking exceptional and compassionate healthcare services.
Mar 13th, 2024

Ive been calling for the past 3 hours and I keep getting a dialtone. Im not able to get anyone on the phone. Its very frustrating as far as the experience goes. The people are great but the fact that Im not able to reach anyone is even more frustrating. I shouldnt have to drive there to get this information through to someone Ive been calling because During my sons visit they sent him some medication but it still needs insurance approval and I live on a fixed income so its not always easy for me to just go when somebody doesnt follow through. They need to do a better way of answering the phone calls there shouldnt be a reason why I havent been able to get through for the past 3 hours.
Mar 9th, 2024

Need more rating stars , this place is amazing.
Feb 20th, 2024