PINE VALLEY FAMILY DENTISTRY

Receptionist had terrible attitude.
Jun 5th, 2023

I enjoyed this place from beginning of appt to the end. The front desk ladies were polite. The dentist and assistant was reassuring and gentle with my procedure. They showed great empathy for my childrens concern. And got a little prize for the cleaning. I highly recommend this place.
Mar 3rd, 2023

Great clinic that was flexible with getting me in for appointments. Front desk staff are kind, respectful, and always create a comfortable atmosphere. I saw both Dr. Bassiri and a fill in dentist, both were considerate and checked in with me throughout the exams and procedures. They did a great job!
Dec 7th, 2022

First and foremost I want to say that this Dentistry has been a great experience for me and my two kids. I really want to thank my dental assistant that takes care of me Mrs Brittany. As an 42-year-old man I am still not fond of the dentist. But Mrs. Brittany has made every experience so easy for me as well as my daughter. So if you're looking for a good dentist office I highly recommend this place.
Aug 26th, 2022

2 stars because prior to today I had a decent experience here. Dr. Basiri is fantastic and so are the dental hygienists, but his front desk staff have not ever given great service. They're always short with me and have been difficult to work with when asking questions about insurance repayments and what my insurance will cover. But today was the breaking point for me with this office. I called and made an appointment specifically for tooth pain and a chipped tooth. When I arrived and met with the hygienist they informed me the front desk staff had scheduled my appointment as a cleaning only and that they couldn't actually get me in to fix my tooth until 2 weeks later. I didn't need a cleaning and was not told this on the phone. I wouldn't have made the appointment if I had known this. I had to take time off work for this appointment only for it to be a waste of my time. I will be finding another office to take care of the immense pain I'm in and for all future appointments.
Jul 25th, 2022