MonkeyWrench Automotive

Freeman Williams Jr _{on Google}

Mar 12th, 2024

They did a great job with my vehicle and I really enjoyed the professionalism when I spoke with everyone there. Definitely helps when you have people who can relate to your situation and help make you laugh. A big plus when it comes to courtesy. Highly recommend

Greg Green _{on Google}

Mar 6th, 2024

Absolutely Top notch. Josh and his crew truly cared about getting my vehicle taken care of no matter what the issue was. They do not shy away from taking the hard to figure out issues. Totally satisfied!

Colleen Kunz _{on Google}

Mar 3rd, 2024

They were quick and assisted with questions that arised after I left and followed up on that, too. Awesome company

Sistah Dee _{on Google}

Feb 27th, 2024

Josh, owner of Monkey Wrench, is very professional in his automotive business. The staff is very friendly and I would recommend Monkey Wrench to everyone who needs a mechanic. They never start on any work until they've received permission from the customer. Great people, and excellent service!

S P _{on Google}

Mar 17th, 2024

I am utterly dismayed by the level of service I received at this establishment. I brought in my car due to persistent issues with the tail lights going out, a problem I had diligently attempted to address by changing the bulbs multiple times and checking both connectors and fuses myself. However, the reception I got was anything but professional or reassuring.
The front desk lady, who was my first point of contact, was noticeably indifferent and seemed to dismiss my concerns right from the start. When I attempted to communicate the steps I had already taken to diagnose the issue, I was barely listened to. Instead of acknowledging the effort and investigation I had already put into solving the problem, the mechanic, who briefly appeared, was quickly overshadowed by the same front desk person. She interrupted our conversation to push a $150 evaluation fee on me, which I found odd but agreed to, hoping for a thorough examination of the electrical system that I suspected might be at fault.
Upon my return, the situation only worsened. I was informed that nothing was wrong, and all they had done was replace the bulbsa task I had already performed multiple times. When I inquired about any potential electrical issues that could be causing the bulbs to fail so frequently, the responses were vague and unhelpful. It was clear there was a significant communication gap, as the front desk lady had to repeatedly check the paperwork, unable to directly articulate what had been done or investigated regarding my cars issues.
When I questioned the rationale behind the $150 charge, especially given that their service only replicated the steps I had already taken, I was met with a dismissive explanation that they are paid by the job and checking the already verified connectors and fuses was a time-consuming task. This interaction left me feeling exploited and convinced that the evaluation was not only unnecessary but also a tactic to levy additional charges without providing any real solutions or value.
Its deeply frustrating to have spent $150 only to be back at square one, with no resolution in sight and a feeling of having been dismissed and undervalued as a customer. The lack of empathy, professionalism, and technical insight at this establishment is alarming. I came in hoping for help and guidance but left feeling taken advantage of and ignored. I strongly advise others to consider alternative service providers who value their customers and listen to their concerns. I, for one, will not be returning.