Harrell's Tire & Auto Service

I entrusted my vehicle to your care, I now have A/C, following a second visit to your business because of a cooling problem. Tracy your service representative assisted in replacing a few panels which were not returned to their original positions by the mechanic. I was also disappointed to see trash particles left under the floor mats, the use of auto detailing was much required, after all, my car was clean when I bought it into your business. Zenora McDonald Service: A/C installation & repair
Jun 6th, 2023

Service: Auto A/C replacement
Jun 5th, 2023

Service: A/C installation & repair
Jun 5th, 2023

I called asked about rotating tires on 3500 Chevrolet . They set me up an appointment. When I got there sales counter guy didnt think dually rims would fit from front to back Guy came from inside shop assured counter guy they were same Waited 40 minutes- was told they couldnt swap tires from front to back because steer tires put on drive axel would cause it to tear the differential out of truck - WTH If they said we dont normally do this Or we dont recommend this Understood - but this was ridiculous Lol They made me put 1 star Wouldnt accept my comment with 0 stars
Jun 3rd, 2023

0 Stars..Terrible experience. They tried to charge me a parts restocking fee of 1460. They contacted me on Friday around 12 advising that it would be almost 9000 to fix the air in my 15 passenger vehicle. I advised them that I would give them a call back. After not being able to find anyone else at the time I call them back a couple of hours prior to closing to advise them to go ahead and proceed. Tried calling them on Saturday in which they were closed on Sat, Sun and Memorial Day to tell them that I did not want to go forward. I left messages and emailed Stanley letting him know as well. Tuesday morning I received a call saying that the parts were there and that there was a 1460 parts restocking fee. Really??There is nothing there stating that nor did I sign anything. Bottom line they tried to take advantage of me due to me being a female. (Wrong female)I had to put matters in another hand in which it was taken care of. My attorney was going to be next. My initial diagnostic was suppose to be 154 which is on my paperwork. I ended up paying 348.18 in total which they changed the diagnostic fee.. Had a bad feeling when I walked into the place. Should have turned around and walked out. Stanley Smith is a crook.
May 30th, 2023