The Durham Hotel

Fantasy service & beautiful decor - perfect location for my needs. Shower was great Room closet size was lacking Beds very uncomfortable Rooms: Need more storage and much softer beds
Mar 23rd, 2024

Sarah was the best bartender Ive ever had! My drinks were not salty at all!
Mar 20th, 2024

The staff are above and beyond amazing. Our concierge helped me with a mis-delivered door dash order AND they retrieved an item left behind. So friendly and helpful- it is really appreciated! The room was adorable and the amenities were impressive.
Mar 19th, 2024

Mar 19th, 2024

A truly terrible hospitality experience. I valet parked my vehicle at the Durham on Saturday night. 2 hours into my stay, they interrupted an event I was hosting to inform me that an unknown person side-swiped my vehicle and knocked off my sideview mirror. I was told that there are no cameras in their valet area and that they have no idea who was responsible for the damage. Accidents happen, but the response has been remarkably inhospitable. I Ubered home that evening and requested that my vehicle not be moved while the mirror was still hanging from its wires. I did not want any further damage to my car. There was no attempt to pay for the Uber ride, and when I arrived the next day, I was informed that they had moved my car to another parking deck. When asked why they moved it, the General Manager blamed their evening manager for not having relayed the information. Today, I spoke with a member of their management company. The woman on the phone was unprofessional, combative and had no desire to listen to anything I had to say. It is unsurprising that issues like this occur with such poor upper management. 1. Do something about your valet parking situation. When guests pay you to park a vehicle, it should be parked AWAY from the general public. And if you can't manage that, you need cameras. If I wanted to park my car in a public lot, I'd have done so myself. 2. Train your management team better. Their flippant attitudes and willingness to shirk responsibility by blaming other team members are embarrassing and unprofessional. There are far too many great hotels in this area for an establishment like The Durham to conduct itself this way. Do not recommend it. I've been a fan since it opened, but I will not be returning until the property is under new ownership.
Mar 19th, 2024