Fidelity Investments - Corporate Office
-
100 New Millennium Way
Durham, North Carolina 27709 - (800) 343-3548
- Website
Hours
Chamber Rating
-
Anand Kumar
Aug 22nd, 2021 -
Josh Routh
Jul 14th, 2021 -
Sarah Brown
Jul 13th, 2021 -
Laurie Grubb
Jan 23rd, 2021 -
Jay
Unable to transact on website and unable to reach a representative by phone or on-line chat. So I've been with Fidelity for ... 20 years or so to manage my retirement, IRA's etc. since I first started working. Their customer service had always been fairly good ... until recently. I never had more than a 5 minute wait for ~20 years or so to speak with a broker. Now... over the past few weeks, I am on hold for 30 minutes, no one picks up, I'm unable to schedule a call-back. I tried the live chat online, waiting there for .. 20 minutes (and there's only 1 person in front of me!?). I wanted to place a trade for a stock about 4 weeks ago. The stock is at an historical low and it seemed like a good time to buy. My online transaction was mysteriously canceled two times. Meanwhile the stock has already started going up. In my mind, Fidelity is on the verge of no longer being tenable for me. I may have to move 90% of my investments to another service. I'll test out the other service, if I can get through and place a trade in 5 min, 10 min tops, then I will leave Fidelity. Or .. Fidelity can hire back the 75% of its customer service that it must have laid off. Fidelity needs to improve on the timeliness of its customer service. 30 minute waits are unacceptable. Again, I've been fairly loyal for 20 years and in three phone call attempts that took over 30 minutes each, they may have lost me.
Mar 8th, 2021
About
Fidelity Investments - Corporate Office
Select services available at Fidelity Investor Centers We have placed secure drop boxes at Fidelity Investor Center locations for the following services that cannot be completed digitally or by phone: Paper check deposits with account number marked clearly on the check New account paper applications Completed paperwork Instructions for using the secure drop box will be posted on the Investor Center door. Also, please note that we cannot accept stock certificates at our Investor Centers.
Contact Info
- (800) 343-3548
- Website
Questions & Answers
Q What is the phone number for Fidelity Investments - Corporate Office?
A The phone number for Fidelity Investments - Corporate Office is: (800) 343-3548.
Q Where is Fidelity Investments - Corporate Office located?
A Fidelity Investments - Corporate Office is located at 100 New Millennium Way, Durham, North Carolina 27709
Q What is the internet address for Fidelity Investments - Corporate Office?
A The website (URL) for Fidelity Investments - Corporate Office is: https://www.fidelity.com/customer-service/branches/overview
Q How big is Fidelity Investments - Corporate Office?
A Fidelity Investments - Corporate Office employs approximately 20+ people.
Q What days are Fidelity Investments - Corporate Office open?
A Fidelity Investments - Corporate Office is open:
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Monday: 8:30 AM - 5:00 PM
Q How is Fidelity Investments - Corporate Office rated?
A Fidelity Investments - Corporate Office has a 4.6 Star Rating from 105 reviewers.
Hours
Ratings and Reviews
Fidelity Investments - Corporate Office
Overall Rating
Overall Rating
( 105 Reviews )Anand Kumar on Google
Josh Routh on Google
Sarah Brown on Google
Laurie Grubb on Google
Jay on Google
Unable to transact on website and unable to reach a representative by phone or on-line chat. So I've been with Fidelity for ... 20 years or so to manage my retirement, IRA's etc. since I first started working. Their customer service had always been fairly good ... until recently. I never had more than a 5 minute wait for ~20 years or so to speak with a broker. Now... over the past few weeks, I am on hold for 30 minutes, no one picks up, I'm unable to schedule a call-back. I tried the live chat online, waiting there for .. 20 minutes (and there's only 1 person in front of me!?). I wanted to place a trade for a stock about 4 weeks ago. The stock is at an historical low and it seemed like a good time to buy. My online transaction was mysteriously canceled two times. Meanwhile the stock has already started going up. In my mind, Fidelity is on the verge of no longer being tenable for me. I may have to move 90% of my investments to another service. I'll test out the other service, if I can get through and place a trade in 5 min, 10 min tops, then I will leave Fidelity. Or .. Fidelity can hire back the 75% of its customer service that it must have laid off. Fidelity needs to improve on the timeliness of its customer service. 30 minute waits are unacceptable. Again, I've been fairly loyal for 20 years and in three phone call attempts that took over 30 minutes each, they may have lost me.
Overall Rating
Overall Rating
( 105 Reviews )Write a Review
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