Forever 21

Don't trust the online photos this store is completely adulterated. The employees look, act and speak worse than its apperance though~ To any saying its organized you need strong prescription glasses the store is a sewer reeking with the stench of its employees attitudes ~I never seen a store in worse condition than Forever 21 in Crabtree VALLEY mall why is Forever 21 allowing this store to represent them and treat people so poorly? Why hasnt anyone from corporate got involved?
Mar 31st, 2024

Feb 22nd, 2024

These folks have the worst customer service and inventory point blank period. Im definitely going to bring some awareness for the situation and the service that was rendered towards me. I order a coat and they had the size but made excuses for the inventory. Its the holidays merchandise should be on the floor. The store in Jacksonville NC way more professional way more organized. This store is not customer oriented or focused. No welcoming feel at all. Workers were engaged in each other rather than customers. If this is how Forever21 operating the business needs of the customers then us customers have some concerns that will be addressed.
Nov 27th, 2023

The store is two levels and has a good selection for the area. The cashiers though are super slow. Closer to forever than 21 minutes on Black Friday.
Nov 26th, 2023

The manager and sells team at counter is very rude and not understand any customer needs and lot of issue while doing billing . Some items bar code is not scan and some are twice and if I return the item they said no item in bill so will not accept as return . Its very serious if you brought any thing from store so be careful at billing .
Nov 23rd, 2023