Regions Bank

READ and believe the reviews. When I wrote this review, they had 16 total, 7 of them were the lowest rating possible of 1 star. Odd there were no mid-range reviews, and the remainder of the ones are 5 stars ... NOTE ... majority of the 5 stars ... it was their one and only review which makes me question if they're simply fake. The attrition rate for this location also support it is poorly managed. I made contact with the bank because of a credit card bonus being offering to open an account. Then they enticed me to open a checking account. I have experienced nothing but horrible customer service since ... unanswered emails, unreturned phone calls, broken promises or failed to honor bonus offers, the list can go on and on. When you call, be prepare to reexplain your problem to a new person in detail, only to be told at the end they will need time and either forward it or have someone else call you back on the matter. I've been working with them for 5 months to resolve an issue. Today the assistant manager assured me she was in the position to assist ... well guess what, she wasn't ... the call ended "The branch manager will call you later.", which is who I asked to speak with in the first place. Additionally, I learned later he was in the office listening to the entire conversion. Please do not fall for any of their "BONUS" offers to open any account, it's just a way to get your money and they DO AND WILL CHARGE you if you close if your account early which is less than 180 days. I'm certain NO BANK would give you a grace period of 180 days to resolve an issue if they were due the money, so I'm unsure why they feel entitled to such a long time period. They are not paying YOU interest for a mistake they have made in their favor. My advice ... STAY AWAY AND FIND ANOTHER BANK FOR YOUR NEEDS. Additionally, their banking app is antiquated, outdated and difficult to maneuver, so it's not user friendly ... just like the bank branch itself. I will be closing my accounts once my 180-day period has pasted. I have attached the offer they have refused to honor. I meet all of their terms and conditions. MY ADVICE AVOID DOING ANY BUSINESS WITH THIS BANK. *NOTE - The "Response from the owner" is a team member from the social media department. My recommendation is not to reply, and risk providing a 3rd party your personal/private information.
Apr 11th, 2024

Good team that is attentive and knowledgeable.
Jan 22nd, 2024

I have been with Regions for over 20 years. First started with them when we moved to Florida. Never a problem, always helpful and very welcoming. Kept my account when I moved to NC four years ago. Today, I stopped in the Cornelius branch. Again, extremely helpful and welcoming. I'll never change to any other bank!
Dec 23rd, 2023

Dec 12th, 2023

This bank doesnt even deserve a 1 star let me just first off by saying Ive never experienced such a horrible service in my life!!!!! First off the Gay guy working at the front is just horrible and I say gay because I dont his name but he was just completely rude and so distasteful when working in such a professional environment. 2nd Allison had the audacity to call me up and be so rude and mean. She told me every appointment I scheduled would be cancelled. The place is disgusting and you need to hire more professional workers. I honestly open that that bank closes you dont treat people like that
Oct 30th, 2023