Puro Water Solutions

Quality products! Very professional installation and customer service was way above average. Will recommend family and friends for their service.
Apr 3rd, 2023

Excellent service. Replaced the carbon in my filter promptly, and helped me understand the system far better than the original installing company. Hands down I recommend this company for all install and service needs for your water purification systems.
Mar 18th, 2023

My son has this system and I just spent a week there. My skin is so much softer! I live in NY, our water is very hard. This makes my skin feel so smooth and soft. Gone are the dry feet too!! And my hair!! So soft
Mar 8th, 2023

Phil was great , he came out replaced the filter added carbon to the tank . He was very prompt knowledgeable, and polite . Answered all questions we had . And even gave better information about our system than the salesman/ installers . Will call he back when we need to .
Feb 18th, 2023

Generally, 4-star. While the tech was very friendly and returned all calls, he initially had to wait for a shipment of filters. Rather than calling me to schedule a visit, I had to follow up 2 or 3 times to remind Puro that I needed service. After 2 additional weeks of waiting, I called the tech Friday afternoon and he arrived Friday evening for the filter change. Good, yet rather random, responsiveness. The tech was friendly and showed me a how to read the filter life. He also met a competitor's price; lowering the price by over $100 for the filter change. We also have a under-sink filter but Puro was not able to replace that water filter system. I'll have to call another service to replace the under-sink filter which is kind of annoying as the systems were sold as a single product. Generally, I hoped Puro would've been proactive in scheduling the service call, but I was happy for them swinging by when they were near my house. Despite the higher price, I was happy that it was lowered to match a competitor. Puro changed my filter for a standard price after jumping through a few hoops to get it done. Mostly satisfied customer!
Mar 26th, 2023