Kempter Dentistry Concord

Mar 8th, 2024

The staff here are so amazing, I love seeing MacKenzie. Well worth the hour drive there for me! I wont go anywhere else!
Feb 14th, 2024

Dr. John Kempter & his staff made me feel very comfortable and did a great job. I would highly recommend them to anyone!
Feb 5th, 2024

Always a job well done
Jan 19th, 2024

The communication and timely response from this practice is ridiculous. Ive called several times and each time nobody has ever answered the phone. It took a few days before someone even returned my call from leaving a voicemail. The woman who finally called back got my infant scheduled for a tongue tie consultation that I paid $98 for and went towards the procedure if needed. 3 days before, I left another voicemail to cancel the appointment. The same lady that scheduled the appointment calls back to let me know she cancelled it. I inquire on when to expect the deposit back and she says oh we dont normally give it back. That information should be communicated prior to taking a clients money so they can make an informed decision. She states she is going to talk to their finance department to see if they can do a refund. 4 weeks later not a soul from Kempter Dentistry has contacted me in anyway with a decision or at least an update! As a business owner myself, I absolutely understand charging deposits and consultation fees for your time/late cancellations or no shows. However, to keep clients money for canceling well in advanced is just robbery to me. If a company chooses to charge fees that are no refundable they need to make sure they have competent employees to relay that information. I may have cancelled a tongue tie consultation as it was no longer needed but now I wont be going to this establishment for any dental needs. For Kempter to take no actions to rectify or communicate on the issue is a reg flag and goes to show they just want clients money.
Apr 7th, 2024