Coats Plumbing Solutions LLC

If you need a plumber you should look no further. We are very pleased with Coats Plumbing. We had additional questions about our plumbing and Coats made sure we were satisfied. Good people, good work.
Mar 31st, 2024

Excellent work, superb communication, cost efficient and great to work with! Love having a reliable, honest, locally owned company like Coats Plumbing Solutions to call on for plumbing issues!
Mar 12th, 2024

Aug 30th, 2023

May 2nd, 2023

Sink We contacted Coats plumbing the Friday before Thanksgiving due to a leak under our kitchen sink. We were told the lines and valves were old and they were replaced. We also had a problem with our faucet, which they said they could replace but it would have to wait until the next week. The plumber said he didnt have one with him, and couldnt go get one at that point because it was 6pm. I said I would go get one that weekend and clarified what kind it would need to be in order to fit the existing sink. I also said that we werent planning a kitchen reno at this point so I was just going to get something fairy inexpensive because the holidays were coming up and obviously we need a working kitchen. He did not mention anything about which brands to buy or avoid. The visit cost $208.16 which included an emergency fee because it was last minute, which is fair. However not long after they left the leak was still there. We had no kitchen water from Friday evening until Monday evening due to the leak. They returned on Monday evening and replaced the faucet using the one I purchased. They did not say anything about the brand or quality. This visit cost $144.11. Now less than a month later the cabinet under our kitchen sink is full of water again. My husband spoke with Michelle and explained that after 2 visits and $350, the problem is still there and its unacceptable. Michelle told him that the second visit happened because I turned down the plumbers offer to install a faucet he had in his truck because I wanted something cheaper. This is untrue. We were not offered a faucet during that visit. When he tried to explain this she hung up (we heard the repeat tone that happens when the other line disconnects from you). I spoke to her later that afternoon and she denied hanging up on us, claiming instead that my husband hung up on her (there would be no disconnect tone on our end if that was the case.) I was told that its common for it to take 3+ visits to diagnose and fix a leaking kitchen sink and its a process of elimination. The faucet, lines, and valves were all replaced and the leak clearly wasnt coming from the pipe, so Im not sure what other option needed to be eliminated besides bad handiwork. I was also told that its extremely common for off brand faucets to leak and have problems straight out of the box, and there are only 2 brands this plumber will work with due to that. Neither of these reliable brands or issues was mentioned in the 2 visits to our house. Additionally when I asked Michelle if these are the brands they carry in their truck I had to ask twice and she was very hesitant to say yes. I asked if I would be charged for a third visit and she said it depends- if the problem is due to their work then I wouldnt be. The fact remained that after 2 visits, new lines, valves, and faucet, and $350+ in charges, the problem was still there and they refused to take responsibility. Services: Plumbing leak detection, Faucet repair, Pool plumbing repair, Faucet installation, Plumbing leak repair
Oct 13th, 2022