Barbour-Pourron Plumbing Services

We had a great experience with Barbour-Pourron Plumbing! We had an emergency issue after hours and they were the plumbers listed by our contractor when our home was built 5yrs ago.so thats who I called. We spoke with someone right away after hours! He let me know he couldnt be there for another hour but kept in contact until he arrived and gave me some pointers/things to do before he arrived to prevent the leak from getting any worse. He was at our home for about an 1.5 hrs and was able to fix the issue! Had to cut through some dry wall but kept everything relatively clean. He let me know the emergency price before he came which was absolutely reasonable and when he was done the price was the same! Thank you for helping us!
Dec 21st, 2023

TERRIBLE CUSTOMER SERVICE!! Wish there was an option for 0 stars. My contractor building our house had Barbour & Pourron install my showers in our new build. Showers were installed in Jan 2019. Fast forward Aug. 2023 my shower floor is cracked in 2 places. Called talked to Candice, she first told me that they had never worked with my builder. When I gave her the address she said it was before she started working there and that my shower was under manufacture warranty. She would schedule to send a tech out the following Monday to take pics and start the warranty process. She called me 35 mins later and said that it only had a 2 year warranty. I called her back she gave the manufacture, I called the manufacture they told me that the shower has a lifetime warranty. Service: Shower installation
Aug 10th, 2023

If I could give less than 1 star, I absolutely would. Candis is non-responsive to phone calls or emails. There is a warranty issue at my newly built home and they refuse to fix the issue. Unless you have no other option (like a new build warranty issue) I recommend you look elsewhere for your plumbing needs.
Jul 16th, 2023

Never returned my phone call.
Jun 2nd, 2023

I have been in my home close to two years and it was new construction my water heater went out. I called this company 3 times today 12/13 & left 3 voicemails for Candice. My last call to the company was at 1:15 then I turned around and called back and hit the billing department option to which I got Melissa she was very kind and helpful and she took all of my information down and was giving it to Candice however it is 7:30 p.m. tonight and I still have not received a call back from this company. All I need to know is if this water heater is under some type of warranty if not please let me know so I can find somebody to come and fix this or see what the problem is. This is poor customer service and I am really disheartening on how I am being treated. Someone should have called me back today.
Dec 26th, 2022