Hertz Car Sales Charlotte

HORRIBLE CUSTOMER SERVICE!!!! RUNNNN! Complete liars , they will mix up your social and number. Had me confused with a different person. AFTER telling me I had an approval with 2700. After I talked them out of 2700 (they had no reason to charge that) I was told to come get car , soon as I was gathering to go get car was then told bank denied me because my social couldnt be traced. NEVER HEARD OF THAT AND MY CREDIT REPORT shows their inquiry! Also switched me between 3 salesman and Demetrius is the absolute WORSE! They all need new jobs!
Mar 28th, 2024

These are the nastiest sales men Ive ever met in my entire life. Ive had 2 encounters with them via 2 different people. Both times were horrible experiences. Ive never met a group of middle aged men that behave in such a way. They all act as if they hate their jobs. Why work customer facing jobs if you dont like people???! Antoine is rude and Demetris lacks personality and apparently according to his colleagues steals leads. It gives shady. 0/10
Mar 26th, 2024

Me and the wife came out to look at a Tesla. Noone said one word to us. When we went inside we asked about test drive. We told only customers who are Serious about buying can test drive the car.. I was taken back by this statement how you know I'm not a serious buyer. When I gave Clem my name he told I had another salesperson. It was same guy who walk passed outside Dmitrias is his name...So I knew I was not spending money with him.. But soon as a white Couple came up he was right there to greet them and talked to them. But little does he know me and my wife gross 400k a years.. After finishing we told him the 2 cars we like he said there would be on site on Tuesday and he would call me. Not a call nothing 2 weeks later. He telling me make sure you get approved. Sir I can buy every car on the lot cash. I left you car lot and when and buy a 2022 telsa model 3 with 5,000 miles cash 4 housrs later. Where everyone in the place talking to me... where I didn't have problems with a test drive
Mar 5th, 2024

Extremely rude sales person over the phone. Called about buying a model 3 from out of state. Sales person was clueless of the EV tax credit. Told me we sell our teslas like anyone civic apply your credits after the purchase The whole point of the credit is to be applied at the time of purchase. These sales people obviously dont care at all about potential buyers and are dumbfounded on the EV credit.
Feb 7th, 2024

No one came out to greet me, so I can't really speak to the experience. But the low prices on these cars are definitely worth taking another trip.
Oct 21st, 2023