Southern Living Property Management & Investments

I had a terrible experience with this company back in 2022. I personally would give 0 stars if I could. To be honest Jan was referred to me by my amazing realtor but Jan really disappointed me. I feel as a property manager you need to be fair for both parties and she never had my best interest. I felt she was extremely rude at times. Every time I asked her about something I felt should be done or corrected she would always give a response of well I do this is in my house. And what she does in her house is irrelevant to my investment property. Her communication was horrendous. I would send emails after emails and it would take 2-3 weeks just to get a response. I would call, leave voicemails, and send text messages just requesting for an update/status on a project being done in the home. And she would ignore them. And to be transparent at this time I was new to being a landlord this was my first property and I can admit that I was probably needy, but with my new property manager I now can disagree with that because they have brought me the best tenants I can imagine and I dont hear a peep from them. Everything is smooth, rent comes on time, anything that needs to be fixed gets addressed within 2 business days. They respond to me within 24 hours if I reach out. If you want the companys information Id be more than happy to share it with you. I do not recommend this company at all. But I do hope things have changed for them and they have become better.
Jan 2nd, 2024

Oct 26th, 2023

Not a very pleasant experience through Southern Living Property Management. And no Jan, I'm not writing this review because the homeowners chose another application and not ours. No, we are not upset about not getting the house we wanted but I'm writing this review due to the lack of communication with you and craig. I did call you once and you were able to pick up but other times we called the office, reaching you guys was difficult. (Yes we called the correct number). We even drove to the office on operating hours and not a single person was able to open the door (Yes we drove to the correct address). We both sent (2) $65 applications and you guys were having trouble with pet screenings. Like I mentioned, All the animals on the southern living pet screening were all active and you guys should've been able to see it on your end. No we did not send it to another property. We followed the links and did everything asked. Our service animal was still charged $25. In total for 3 animals $75 down the drain. We have worked with other Property Managements and we noticed the lack of communication and professionalism with Southern Living Property Management. You emailed us for a refund on one of the applications on September 1st, As I'm writing this. It's September 14th and we have not received any refunds. It's almost 2 weeks, At this point the $205 we spent in pet screenings and applications was all not worth the headaches and slow responses.
Sep 28th, 2023

BEWARE! If I could give zero stars I would. Super unprofessional. The lack of communication is so real. Dont worry about calling the office or their cells they never call back. Jan and Craig lack the professional skills in dealing with clients. We were offered a refund for one of our applications due to their lack of communication. Gave them the info for the refund and have not heard back from them. My boyfriend and I have never been treated with this much disrespect! Please beware of this management.
Aug 30th, 2023

Customer service non-existent No one answers phones or contacts you back called for week straight and no response piss poor customer service & no I wasn't calling for the magazine your company just never answers the phone.
Jul 3rd, 2023