Scarlett Properties

They charge you to visit houses than their website wont let you pay. zero help its not worth your time, of they cant even make viewing a home easy; Id hate to see how it is with maintenance or needing help while renting.
Feb 21st, 2024

They are fast and efficient put in my application got approved and everything was finished in just a few hours. Relaying response was clear and precise as well..Ty to all who helped at Scarlett Properties
Nov 17th, 2023

Very friendly and helpful.
Oct 3rd, 2023

Stay far away from their rentals at all costs. Completely unresponsive with maintenance to the point you have to do it yourself. Will ignore multiple requests when the health/safety of those in their unit is in jeopardy. Air filters turn black after just 24 hours (had to replace HVAC filters weekly), didnt have a working microwave for 5 weeks, refused address rusty dishwasher that coated all our dishes in rust until I went out and personally replaced the parts. The list goes on and on. Also dont count on getting your deposit back. $275 to reconnect the sprayer to the kitchen sink, $25 to replace a lightbulb and tighten the light fixture, $100 to replace a (matching and functional) closet doorknob, $200 to resurface and paint a small patch of drywall and so on. Then they tacked on an arbitrary $400 cleaning fee to cover the remainder of the deposit. Absolute slumlords charging $1,500 rent while being totally MIA and screwing over their tenants.
Aug 27th, 2023

This one-star review is from a tenant standpoint, who had to cancel our lease early. Our frustrations are 1) poor/slow/vague communication on important topics that resulted in us having to escalate, 2) what I assume was a clerical mistake that double-charged our last month's rent, and 3) a misquote for a substantial deduction from our deposit, which took several weeks to sort out. To get *any* responses from the Scarlett team, we had to send several follow up messages, sometimes copied from one platform to the other to emphasize the fact that we did not get responses. The responses that we did receive were then vague, unclear, and dismissive of our frustrations. To get any *prompt* and *clear* responses on what happened, we had to get extremely stern, threaten legal action, and copy the owner of the company. On these emails, we receive no accountability of mistakes made by the property management team, a response implying that we're just mad that we lost money from our deposit, and unbelievably, a complaint *from Scarlett* that communicating with customers is hard, and deposit discussions are not profitable for Scarlett. I'm more than certain that landlord phone calls are picked up immediately/their messages are responded to immediately. I've read several other reviews that for landlords, Scarlett seems to get results that are positive. I however cannot recommend working with them as a tenant as our lease closing process was a massive headache and waste of time, when it could have been as simple as one single phone call, being a human, listening to our concerns, not being dismissive, and just clearly setting expectations for the process. Once. It's not that hard. Pay an intern or a junior customer service rep / junior property assistant to handle that if your property managers are too underwater. After several back-and-forth emails that had the company's owner copied, our double-charged rent is being paid back and the poorly communicated additional charges to the deposit were paid on our side. Note for potential tenants: Don't even bother trying to call Scarlett. Ever. You won't get a call back. EDIT in response to owner: By "very pleased" with your services as you said, we tolerated the fact that we were not called under any situation where we ever called and handled all communication through digital means. I didn't mention this before because I didn't want to lambast Scarlett further, but multiple attempts for us to work with the landlord to get a fence put up for safety were denied. The dogs behind our house bite - they bit my dog and my father - each time we had to pay for rabies tests. A landlord/rental company is responsible for the safety of the dwelling, so I was within my rights to fuss at your team then, but I didn't. There was also an attempt made to raise our rate something in the ballpark of 10% after one single year of renting when we caused zero problems whatsoever. As I mentioned before - one single phone call that clearly set expectations is all that it would have taken to not have an upset customer. If my wife and I knew what to expect through the closing process and were communicated with promptly, I never would have had to be stern and indicate that I was upset. Deflect responsibility all you want, but your team communicated minimally and poorly.
Oct 1st, 2023