Costco Optical Department

The check-in scan app for waiting is useless. The staff do not make it easier either. They seem to focus more on prolonging interactions with individual customers, not out of a desire to provide personalized service but seemingly to pass the time until their shifts end. This approach, unfortunately, results in extended wait times for others and gives the impression that efficiency and customer satisfaction are not their priorities. One star is generous.
Mar 25th, 2024

Feb 5th, 2024

I love Costco. Their optical department -- not so much. The QR code queing system needs some revising. After waiting 25 minutes (understandably b/c they were busy), a text message directed me to Station #1, at which another customer started engaging my appointed optician. Their interaction lasted 35 minutes!! After 25 minutes, I asked him how much longer it was going to be or if someone else could help me. He's said he'd be right with me. REALLY?! When I got home, I noticed that my invoice showed clear lenses when I had asked for Transitions. I called & found out that he had forgotten to include the Transitions. I spent 60 minutes waiting for a transaction that took less than 15 minutes and still wasn't accurate. Unbelievable...
Jan 7th, 2024

The new line system is a huge fail. Staff are standing around doing nothing and there are few customers, but all waiting to be called. I've used Costco optical in the past for the convenience and lower cost, but seriously rethinking about using online options .
Nov 24th, 2023

Be prepare to stand in line for at least an hour even if you are here just to pickup which will hardly take one minute .
Sep 1st, 2023