Smartbox Moving and Storage

Nicest delivery and pick up driver. Randy was great....and pick up and delivered to my new apt.
May 12th, 2022

May 8th, 2022

We ordered a smart box because we got married in MN and moved to Charlotte, NC. The container was picked up on June 9th from MN. We were told that it would be shipped that day and we would be receiving it in the next 7-10 business days. After a week and a half, we tried calling to get an update on the status of our box. We waited on hold for 3+ hours just to have the call dropped. After finally getting on the phone with someone, she said I don't know where your box is and put us on hold for 50 minutes. When she finally realized we weren't hanging up she came back we were told that it would arrive in Charlotte on June 24th (which is already much later then what we were told).WE got a lot of people to come help us and ordered pizzas. We got home from work and the box wasn't there. We called multiple times and 2 hours later we finally got a hold of someone. They told us that "somehow" our box missed the 14th shipment date (we were never told it wouldn't ship out for 5 days after pickup) and that it wouldn't be arriving in Charlotte until early July. ONE MONTH AFTER PICKUP!!! This was again after being on hold for 50+ minutes after the initial contact. We asked for a manager and she said, they don't have a direct line and aren't in today. I can give you their email. The last 2 days I have emailed 4+ times a day and HAVEN'T HEARD ANYTHINGBACK. Our bed and all necessary things for living are in that box and we have NO IDEA where it is! We can't get a hold of anyone. Our contract has been breached, we've been lied to and are left high and dry in Charlotte with none of our stuff. IF YOU'RE READING THIS PLEASE COMPLAIN!!! We can't get ahold of ANYONE and we need our stuff. It's been 3 almost 4 weeks and have no idea where anything is. And smartbox, get it together. Please respond to us. Sincerely a very upset and unhappy customer demanding a FULL REFUND.
Nov 18th, 2020

We moved cross country from CA to SC. Smartbox has the best rates of all pod style moving companies. Andre dropped off the boxes at the storage facility in Chatsworth, CA on time and without any issues. They arrived on time as scheduled in SC by Randy and were put exactly where we wanted them. Very courtesy drivers and customer service. They are training new CS reps, so call times are a little lengthy, but it's the current situation and should not reflect on the company as a whole. Will definitely recommend.
Oct 5th, 2020

Scam alert! Company was supposed to arrive on Saturday. Nobody showed up. Attempted Saturday and the following Monday to reach someone. Left messages, waited on hold just to be disconnected, and even requested a call back. No one ever returned our call. Having to go through the bank to get a refund for services that were never rendered. Will definitely be filing a complaint with BBB. Would not recommend unless you want a company to take your money without providing a service.
Sep 30th, 2020