High Cotton Home Company

The worst store in Charlotte. We bought a vase. It was part of a set, so we needed to buy a set of three. No big deal. Brought it home and it didnt work in the space. Brought them back 24 hours later and were informed of no return policy. We werent informed when we bought it. Its on the receipt. The geniuses here dont understand that if they tell you AFTER you buy you are stuck. This place wont be open in a few years. Unfortunately for them were in the beginning stages of a renovation and can walk to this store. They will get none of our business and we will be more than happy to tell our friends to avoid the store.
Nov 22nd, 2022

We recently worked with Eric and Jennie on a home renovation. Words cannot adequately express how critical they were to the overall success of our project. They are great listenersafter our initial meetings it was obvious they understood the shift we wanted to have in our updated home. In addition, they have a meticulous attention to detail, provide quick answers when needed for contractors, and possess an impeccable sense of style. While we were obviously happy with the results, we truly enjoyed working with themwe always looked forward to our meetings not just because we wanted to see what they'd pulled together for us to review, but because we truly enjoyed their company. We would definitely work with them again!
Jun 3rd, 2022

High Cotton home is an amazing company. They value customer relationships and will do anything to make sure that a customer gets exactly what they want. I love the layout of the store, all the associates help guide you around to help to pick out exactly what your home might be missing. THE SIGNATURE SCENT CANDLE IS MY FAVORITE. If you stop in make sure to get one because they are amazing and you need to burn one.
Mar 18th, 2022

I am very happy with my sofa. The experience however -  High Cotton Home cannot control the incredible challenges related to supply chains at this time, or a delivery date that was pushed back by nearly one year. They can, however, clearly communicate the impacts of those challenges.  They did not.  We had to call back, repeatedly, over nearly a year to try to get updates on our sofa's eventual arrival date. When it arrived, and we had to return a pillow for restitching, we were told again that they would call us when the pillow was completed, and again, they didn't.  The lack of communication was more frustrating than the inevitable delay, because picking up the phone or sending an email is completely under the High Cotton team's control.  In summary - sofa 4, customer service 0. We will not be ordering from them again.
Apr 24th, 2022

I've been working with High Cotton Home for about 1.5 years on a large scale/ongoing project in renovating and redecorating my new home. The design services have been amazing! They've worked with me on every element and have great industry contacts to help source all the elements needed for my renovation and design (great coordination with contractors, wallpaper hanging, fabric treating, drapery, you name it!) They bring all the pieces together. I love all the design ideas and products, and I especially appreciate how they are very collaborative with me. They were so open to working with my existing furnishings to incorporate them into my floor plans and build them out with amazing additions. They're always respectful of my priorities and budget. The team appreciated that this was a large project for me, and allowed me to work in phases which allows me to consistently reevaluate my needs in my space. Hailey and Jennie work as a great team! Love the energy that they bring. Very happy with the service.
Feb 27th, 2022