John Millen

I had a wonderful experience opening my account with First Citizens. Everyone working there was inviting and able to answer all of my questions. I am very happy that this bank was recommended to me!
Nov 24th, 2021

Dont bother banking with them. If you have credits that are pending they will take longer to process through this bank, and if you make credit charges they will often magically go through a day sooner, giving you overdraft fees that they will not take away "because its policy" yea okay, policy to rob people when their chips are low, even though a money credit (more than the charges!!) is literally sitting there pending. Completely robotic, unhelpful staff who will just smile at you while they tell you they cannot help you. Their online system has no regulation whatsoever and you will even see fluctuations on rainy days sometimes. This is a bank that revolves around making money off of your money, regardless of how they have to do it. Take yourself to a credit union and steer clear of these guys. Used to be somewhat convenient when I worked 5 miles from them, but as soon as I changed jobs I quickly saw what they really wanted to happen to me, and boy did it happen hard and often.
Apr 11th, 2020

Very nice bank
Aug 9th, 2019

I’ve never had a bank make me want to close an account on the spot like them. A couple of months ago I had to fraudulent charges on my account that caused it to overdraft, I’ve been called to inform them that the charges were fraudulent, and not to lift it I can’t be charged by the same people again. Not only did they let the account get charged again, but then they refuse to work with me on any of the four overdraft fees ($36 a pop). Recently I had to for overdraft fees, one of which was probably my fault although it’s a bit of A gray area to me still, but the other Was complete and total BS. Altogether I’ve had six overdraft fees, and Weber used to work with or fix any of them. They might as well be Wells Fargo.
Dec 12th, 2019