MyEyeDr.

Was scheduled for a 1250 appt and I showed up to a locked facility that is closed from 12-1 for a staff Christmas party I'm all for parties and doing nice things for staff, but be courteous of your patients' time and schedules and don't schedule them during a time you plan to be closed!!! And if it was a last minute decision to be closed, then contact the patients and tell them you need to reschedule!! Rude and ridiculous...
Jan 4th, 2024

EDIT: My issues have been resolved. I believe the bases of the problems resulted from lack of communication. I am pleased with the final resolution and appreciate the professionalism of the newest front desk staff. I dont remember her name but her presence is memorable and welcoming. Thank you My eye exam was December 4, 2023. Dr. Washington was very professional and thorough. On January 3, 2024 I received a text that my contacts, daily wear, although I preferred monthly, had arrived and ready for pick up. During the month of waiting I called several times with concerns about type of contacts, insurance and a remedy for my concerns. My calls were not returned. I would have to call back. The last call I spoke with whom I believe was the manager. Nope no follow up.
Jan 29th, 2024

Although Dr. Washington conducted a thorough examination, I was initially expecting to meet Dr. Morrison, and the change wasn't communicated. The lack of transparency in this regard was disappointing. On the positive side, Dr. Washington's examination was comprehensive. However, the front staff's attitude was a huge letdown. Showing little interest in whether I chose to purchase glasses from them. Waiting times were also an issue, and the staff was hesitant to provide recommendations on glasses or pricing . Overall, the medical care was satisfactory, but improvements in communication and customer service are needed for a more positive experience. Seeing all these reviews from other customers I can assure one thing that nothing has changed.
Jan 28th, 2024

Basically a ZERO STAR. Avoid the office at all cost. Saw Dr. Washington and felt like the exam was not thorough. She basically just had my sister read letters, didn't even check and see if eyes were healthy or anything. My sister has amblyopia and she didn't say anything until I ask questions. Just sent the prescription through. Also, front desk and optical staff is HORRIBLE. The black lady at optical didn't acknowledged me even though my stuff was literally on her desk and she instead called another patient over. She was rude and off putting just because we didn't want to order glasses. Why would we give our order to someone who is nasty? Can say goodbye to commissions. And front desk lady could not help with ANYTHING. She cannot simply check me out because she is training. Had to wait over 20 minutes until I ask her to get someone to help me if she can't. And the lady Felicia helped me check out but insisted that the copay include the Optomap when we didn't do it. Just overall a mess from beginning to end.
Dec 19th, 2023

Writing this review as I have been waiting over an hour. A machine was broken and they put me in an exam room. Its so stuffy and hot so I opened the door the stand in the hallway. I was told I was only allowed to wait in the room even though its blistering hot. Staff is unprofessional. Dr. Morrison is great, but the staff here is horrible.
Dec 2nd, 2023