First Horizon Bank

I visited today and was greeted promptly by Irvin, the manager on staff. Irvin was both professional and personable, helping me to open an account and profiling my financial goals to help suggest any services that may be of use. I appreciated his thoughtfulness and for making my first experience at this location a positive one!
Mar 25th, 2024

I understand why the ratings for this location are so low. I recently setup a bank account with First Horizon. I needed to pull out funds from my CAD account but the ATM outside said the ATM was temporarily unavailable. When I went inside to see about getting help or another way to pull out money I was offered NO solution. They literally helped direct me to another First Horizon another 20 minutes away. The error wasnt my card. The error was the ATM wasnt working. At first this location (downtown) assumed it was my card (whats the saying about assuming). Not very friendly tellers either. Just no help or troubleshooting for a simple problem. They could have helped me inside (I found out after I drove 20 minutes to the other location). The other location in South Park was friendly and helpful. If you want good banking service dont go to this location.
Oct 22nd, 2023

I came in with an account issue today, and I was really happy about my experience. Kendra, as well as the bank manager (his name I didnt catch), were very helpful and friendly and resolved my problem. I will definitely keep banking here.
Sep 13th, 2023

Error in my account and I can get no help
Jul 25th, 2023

Veeeeery poor customer service. Upon entering the location the female African American personal banker, just looked at me verses greeting me as though I dont belong . Then while closing my accounts the manager ERVIN HIGHTOWER - was less helpful which is a shock. If your human dont bank with this bank. I was unable to access my money 4 times in the time I had a banking relationship.
Apr 27th, 2022