Village Nails of Chapel Hill

Posting this because I love the location, they are nice and I hope they take this advice & do better. Had an appt. at 1pm. Wasnt sat in a chair until 1:45. Didnt start until 2pm. As I sat waiting, I watched them say yes to multiple walk ins, add on an additional appointment like brows or nails to a pedicure appointment, etc. There were only 4 staff members and a dozen clients. They really need to do better on scheduling. If you dont have enough staff, stop taking walk ins or allowing more appointments or add ons. I think they are too afraid to say no, but they will lose business because I value my time too much to wait an hour for a scheduled ahead appt. Also, I got gel but they didnt ask me which kind. I was so frustrated by the time issue I wasnt specific and I needed up with a thin, soft gel that looked like regular polish & didnt last long. I dont know if thats all they offer but it didnt look great. Because they were rushed, it also spilled onto my skin. For my leg massage they used the bottle marked cuticle oil. It wasnt the nice smelling lotion Im used to at my other salon. I did not see sanitizer stations for tools as they were laid out on a tray next to the chair. Hoping they sanitize in between! They were polite and the SV location is great for south chapel hill. Just please do better on scheduling time and communication of your products. Hope to try again in a few months and see if its better.
Apr 7th, 2024

Pros: efficient & took the gel off of my nails without damaging them. Cons: waited 25 minutes for service to start with an appointment that I booked over the phone, a nonexistent leg massage during regular pedicure, and just overall the whole service experience was rushed and frazzled. If you just need a place to get in and get out (with a wait), this is your spot, if you need your calves and feet rubbed and high attention to detail, I would choose somewhere else.
Apr 5th, 2024

I love going To Village nails. They always try hard to give me what I want. I have gel filled nails and my real nails are underneath and I always get whatever color I want. I like Unusual nail colors and Designs. They always aim to please. very kind and a very clean place. I highly recommend.
Mar 26th, 2024

Good, solid.
Feb 9th, 2024

Village Nails is fantastic! They make you feel pampered and make sure your nails are just right. Highly recommend! Service: Pedicure
Feb 8th, 2024