Patrick Carlsen Smith, MD

My experience has always been prompt and professional. My needs are fully addressed.
Jul 29th, 2023

Jul 23rd, 2023

Doctor c is the best
Jun 25th, 2023

May 30th, 2023

My complaint/feedback is not about medical services received, but rather to explain the wasted time & problems with paying a bill via the lobby kiosks & not getting a receipt in return (receipt necessary for insurance reimbursement). It took a half hour to doublecheck that the receipt was not in regular email, as promised. junk email or in My Chart. When I tried to call Billing, I waited a full 30 minutes for someone to respond. That person was polite but nearly useless. He finally posted the receipt (which should have been emailed to me) as a Message on My Chart (which has placement for bills, but not for receipts for bills that have been paid). He repeated (probably a half dozen times) That this is not a problem for billing because they don't oversee the kiosks, his dept is in a separate billing, & therefore, Billing has nothing to do with the problem of receipts not being transmitted to the paying customer (patient). Ridiculous & infuriating, with implications for other patients.
May 28th, 2023