Masterkey Property Management

Found a tenant very quickly and deals with problems with the property quickly. Vendors have been thorough and fairly priced.
Apr 10th, 2024

Apr 10th, 2024

Master key is the best!
Apr 10th, 2024

Our requests always get responded to in a timely manner. Pete is friendly and personable, and explains what hes going to do & does a great job!
Apr 9th, 2024

So far not too happy. Communication is awful. The water in the shower is SO hot it actually physically burned me and now I have a scar. We had put in a maintenence request, the guy finally came out and was here from 8-5 and couldn't fix it. Every time I call Masterkey I get someone who is VERY hard to understand. I even asked if they were local or outsourced and they told me outsourced. Dissapointing because they tell you that they have NO access to any of your info. Not even name, email, or phone number. It's simply "I don't have any answers for you" or "I can't help you." This needs addressed! Editing my review to respond to the business: Yes, people have accents. But when they can't understand me and neither me or my husband can understand them, it's a problem. And every single person working in reception has such a thick accent they have to have ME repeat myself multiple times because of a language barrier. Very difficult to communicate. Bumping this down to ONE STAR. Been having issues with our smoke alarms randomly going off. Put in a request and was ignored for days. I called and explained everything to the staff and they said they were sending out a man to help. A few days later a "maintenence guy" shows up (he's wearing a power washing company shirt) asking about changing a light bulb. This level of unprofessionalism and illegitimacy is unacceptable!
Apr 8th, 2024