Lincare

I called Jan 2024 to order supplies for my CPAP. I also gave new coverage info since I was me on Medicare along with my secondary insurance info. I was told it would take 2 weeks. I kept waiting and when I finally realized it had been way longer than that , I called them again. They had my new insurance info on file but stated the call center I had phoned shut down and the call center just got the info last month! Seriously?????
Mar 28th, 2024

Horrible customer service. Very difficult to get in touch with anyone from this company. If you have a choice avoid this company.
Feb 23rd, 2024

John brought my mom's oxygen concentrator out today. He was polite. He clearly explained everything. He treated my mom with a lot of respect. Thank you John for a job well done.
Jan 10th, 2024

They do not call back no matter how important it is or how many times they tell me they will even when I express concern that I haven't been called back in the past. They only have one phone number for every department and no emails and no names to give out and cant confirm if youre even clicking the right extensions. Im very polite but I do call often maybe once a week because I need some help or supplies and at this point Im worried they are purposely letting my call go to the main operator who cant help me with anything. I always end up wanting to cry or bang my head against the wall after. Fail
Nov 22nd, 2023

They will lie to you and rip you off in a heartbeat. Stay far away!! I was wrongly charged for 3 months for a piece of equipment. These monthly charges were never disclosed or explained to me at drop off for equipment. The charges were never signed for. I never authorized these charges. Shortly after, in June, the regional manager reviewed this and agreed these charges were not owed and assured me the balance would be zero. Now 4 months later, I'm still receiving a bill for the same amount (3 months). I have called and left several messages over the past few months, the manager refuses to call me back. Many times they direct me to the billing department who just hangs up on me. They continue to harass me with phone calls and letters several times a month for a balance I do not owe. It seems like they just lied to me to get me off the phone but never adjusted the bill after they admitted it was their mistake in the first place. They are dishonest, untrustworthy, and extremely unprofessional. Believe all the other awful reviews and go to a competitor. Don't take my word for it, just look at their average rating of 1.6. You have to actively try to be awful at customer service to get scores that low. It's almost like that's their goal to get the lowest possible score. Avoid this place like the plague and hide your wallet from these crooks!
Oct 20th, 2023