Ned Clark: Allstate Insurance

Awesome experience
Aug 12th, 2023

To learn more about the policy, I called the company. They promised to get back to me with a quote by the end of the day, but nothing of the sort ever transpired. They do have a severe customer service problem.
Aug 4th, 2023

Very friendly, kind, and respectful. Explains things in depth (if needed) and easy to contact!
Jul 10th, 2023

Jun 8th, 2023

Rob Dyer is the most unprofessional person I have ever spoke with. Called him this morning regarding my policy that was canceled with them in September. Story: At the time I was very sad to lose my insurance with allstate especially after being a member for almost 10 years. Upon reviewing what took place with my policy and why it got canceled. I found out I missed 2 payments. I was dealing with the final stages of my dad having cancer, whom we recently lost a few weeks ago. Not using that as excuse to miss my payments but want you to understand where my head was at. Anyways When I asked why I wasnt contacted, I was given an apologize for them for being short staff. They call me all the time to check up on me so I was confused a simple phone call wasnt made. I found out then they were sending my mail to a previous address that I never set to my mailing address. Again I been with them for almost 10 years. I moved a lot and they never have once sent any mail to my other addresses. So I have no clue why that changed recently. Allstate officially closed my account and when I asked if I have to pay for the two months I was told no and that I had no balance. That same call in November I also updated them my new address and instructed them to stop sending my mail to my previous address. I thought everything was done between me and Allstate. 4 months later I got 50 points deducted from my credit score because I have a bill from them and they didnt notify me because they were still sending my mail to my previous address. I paid my collection (not the issue here) but when I went to call rob dyer regarding this issue, he had no patience for my story, no sympathy for my lost, and was yelling over me when I was simply trying to address that I didnt feel like this was my fault when I gave them my updated address in November. He even hung up the phone when he was done yelling what he had to say. Rob Dyer needs to learn how to talk to people, we are the customers and that is not how you conduct business. I will never come back to Allstate because of this experience.
Feb 18th, 2023