First Citizens Bank

Tried calling for a balance confirmation and was constantly put on held and given no resolution. Heard the manager telling the the teller what to do and seemed like they were laughing. They told me to do it myself, and when I tried to use the website they told me to it would've cost $27.
May 18th, 2023

Not a customer focused organization. They don't care about helping their customers.
Feb 2nd, 2022

Adam Khan lied to my father-in-law about his account and is mean to senior citizens.
Jan 26th, 2022

Adam Khan is rude an condescending towards Senior citizens!
Sep 23rd, 2021

First Citizens is the WORST bank I have ever worked with. I had an auto loan with them, I would send the payment via check every month via my traditional bank on the 13th, due on the 1st. They would receive the check and HOLD it until the 3rd of the month before cashing and then would send me late notices in the mail! I sold the vehicle on the 18th of the month, the payoff paperwork went to them on the 20th and they didn't process it until the 28th of the month. On the 29th I happened to call to ask for a copy of the payoff letter, they said I would have to wait 10 days for processing the loan closure and then wait for the letter to be mailed. If I wanted one sooner I could go to a branch. I went to the branch, they told me that wasn't possible and I had to wait. When I was working to sell the vehicle and receive a payoff balance, their customer service number hung up on me 3 times after I had been waiting on hold. When I finally got them on the phone, they said they couldn't email me what I needed, they had to FAX IT! Seriously, like I have a fax machine!!!
Apr 1st, 2023