CVS

Catherine Cottam _{on Google}

Jul 19th, 2023

Going to this CVS used to be such a positive experience. I actually loved it. It was on my way for a couple years but was then very out of my way but I continued going there. The pharmacy staff were always wonderful, efficient, and kind and really did a great job making sure things were ready on time. Now the pharmacy staff are overworked and underpaid and it shows. My NP sent a prescription in one week ago today (sent July 28). CVS came back and said my insurance was requiring a pre-authorization. My NP provided the documentation for that and it was approved two days later on a Sunday. CVS app never changed from saying they had contacted my doctor and it could take a few days. Yesterday evening, I contacted my NP to verify that the prior auth had been sent and she provided me with a screenshot of its approval on July 30. This morning (August 4) at about 9:40AM, I called my CVS to ask what was happening. They didnt offer any explanation and assured me my Rx would be filled this afternoon. The status in the app finally changed to in process and remained that. At about 3:00pm I still hadnt heard from them and the status hadnt changed, so I called corporate. It took me calling corporate for the pharmacy to tell me that they didnt have enough of my medication. Because its a controlled substance and they didnt have enough of it, they told me I would have to lose the rest of my prescription which i assume means I would have paid the full copay for the few they had then would have had to pay cash for the rest of my prescription- which costs several hundred dollars without insurance. They told me they have it on order but it didnt have enough in stock. I asked if they hadnt had it since July 30 when my pre authorization went through and was told around then, yeah. They did not tell me ANY of this this morning. They waited until after 3pm on a Friday afternoon when I had no guarantee of being able to contact my NP in time to fill the Rx somewhere else today. I told them they needed to find me a CVS nearby that had enough and the closest one they could find was over thirty minutes from my house. Thankfully, because my NP is AWESOME, she was able to send the Rx there. The people at CVS at 2001 Spartanburg Highway in Hendersonville were delightful. Like I remember this CVS used to be. Now the customer service is atrocious. The one exception is Grace, who is very clearly always trying her best. Ill be going to a different pharmacy tomorrow to request to transfer all of my medications. 0/10 do not recommend CVS at 1080 Hendersonville Rd in Asheville, NC.